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Patient Care Coordinator

2 months ago

Franklin, Nebraska, United States InnovaCare Full time
Job Summary

The Patient Care Coordinator is the first point of contact for patients and guests arriving at InnovaCare Health facilities. This role requires a high level of customer service focus, effective communication skills, and the ability to manage competing priorities in a fast-paced environment.

Key Responsibilities
  • Welcoming Patients and Visitors: Greet patients and visitors upon arrival, manage the waiting room to ensure wait times are within 15 minutes of arrival, and notify patients and visitors of any delays.
  • Front Desk Workflow Management: Manage the front desk workflow, communicate with medical assistants, and maintain accurate registration by obtaining, recording, and updating personal and financial information.
  • Scheduling and Coordination: Manage the provider's schedule daily, assist patients with problem-solving potential issues related to the healthcare system, financial or social barriers, and coordinate with case managers to schedule hospital follow-up appointments.
  • Medical Records Management: Maintain, file, and scan medical records, prepare records for scheduling, and ensure all correspondence is scanned and/or filed in a timely manner.
  • Financial Transactions: Collect patient financial payment responsibility, balance daily deposits, and prepare bank deposits according to company policies.
Requirements
  • Education: High school diploma or GED equivalent.
  • Experience: At least 2-3 years in a medical-related customer service role.
  • Skills: Strong customer service focus, effective written and oral communication skills, teamwork orientation, organized, and ability to manage competing priorities.
  • Knowledge: Knowledge of medical terminology, ICD-10 and CPT coding, and electronic health records.