Patient Services Coordinator

4 weeks ago


Franklin, Virginia, United States Bon Secours Mercy Health Full time

Job Summary

We are seeking a skilled Patient Services Representative to join our team at Bon Secours Mercy Health. As a Patient Services Representative, you will be responsible for providing exceptional patient care and administrative support to our front office team.

Key Responsibilities

  • Register patients and collect co-payments in a timely and efficient manner.
  • Make patient reminder calls to verify appointments, referrals, and pre-certifications.
  • Coordinate physician orders and schedule appointments and testing as needed.
  • Manage large volumes of inbound calls and provide excellent customer service.
  • Update patient information in our computer database and document phone calls as necessary.

Requirements

  • High School Graduate.
  • Outstanding customer service skills.
  • Minimum 6 months prior experience in a phone center setting.
  • Excellent telephone etiquette and communication skills.
  • Ability to work under stress and problem solve independently.

Benefits

We offer a comprehensive benefits package, including medical, dental, and vision plans, flexible spending accounts, life insurance, and paid time off. We are an equal opportunity employer and welcome applications from diverse candidates.



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