Patient Services Coordinator

2 hours ago

Franklin, Virginia, United States Bon Secours Mercy Health Full time

**Job Summary:**

The Patient Services Representative will serve as the main point of contact for all patients and the community. This position will receive and process patient referral, patient registration, verifying demographics, obtaining insurance cards and identification, and updating medical records accurately and efficiently. In addition, the Patient Services Representative responsibilities will include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.**Key Responsibilities:**

+ Provides strong communication and excellent customer service skills by greeting patients and the community in a respectful manner+ Process admission paperwork and basic insurance verification, ensuring accurate patient identity for hospital billing systems+ Ability to answer internal and external calls in a friendly and helpful manner+ Must possess the ability to troubleshoot and resolve problems promptly+ Ensures patient flow is maintained and informs Supervisor of any department and patient issues immediately+ Coordinates and prioritizes bed placement needs to ensure prompt and appropriate placement of patients+ Other duties as assigned+ Travel to Suffolk Office 1-2x per month**Requirements:**

+ High School Degree or GED+ Prior experience in the healthcare field or a related area is preferred but not required+ Knowledge of medical terminology preferred but not required+ Knowledge in Microsoft Office, Cadence, and Connect care preferred but not required**Benefits:**

Many of our opportunities reward* your hard work with:Comprehensive, affordable medical, dental and vision plansPrescription drug coverageFlexible spending accountsLife insurance w/AD&DEmployer contributions to retirement savings plan when eligiblePaid time offEducational AssistanceAnd much more*Benefits offerings vary according to employment status

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