Senior Technical Support Specialist

3 days ago


Columbus, Ohio, United States Able Applied Technologies Full time
About the Role

We are seeking a highly skilled Technical Support Specialist to join our team at Able Applied Technologies. As a key member of our support team, you will be responsible for providing top-notch technical support for our LED systems, including installation and troubleshooting.

Key Responsibilities
  • Provide technical support for installation and troubleshooting of LED systems
  • Rapidly resolve problems and provide solutions to customers
  • Create accurate work orders with detailed information
  • Qualify issues as warranty or non-warranty
  • Communicate effectively with customers, listening to their needs and responding in a friendly and helpful manner
  • Continuously learn and develop expertise in Able products, including updates and changes
  • Display a positive team-oriented mentality by assisting other specialists as needed
Additional Responsibilities for Senior Technical Support Specialist
  • Assist other specialists to ensure customer issues are correctly resolved
  • Consult with the engineering department as needed
  • Review orders to ensure correct diagnosis and parts are recommended
Requirements
  • Sense of urgency
  • Superior problem-solving and critical thinking skills
  • Experience with support ticketing software preferred
  • Excellent verbal and written communication skills
  • Effective organization, follow-through, and proactive self-management
  • Technical hardware experience preferred
  • Bilingual (Spanish or French) preferred
What We Offer
  • Competitive starting base pay of $20 (negotiable based on experience)
  • Opportunities for growth and professional development
  • Positive, supportive team culture
  • ICHRA Medical Program (subsidized by the company)
  • 401K match
  • Short and Long Term Disability, Life Insurance Policy
  • Paid Time off (PTO)
  • Paid Holidays

Able Applied Technologies is an equal opportunity employer, committed to an inclusive culture for our employees and customers. We welcome applicants from diverse backgrounds and perspectives.



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