Nurse Triage Coordinator

7 days ago


Lombard, Illinois, United States Duly Health and Care Full time

Job Summary:

Duly Health and Care is seeking a skilled and compassionate RN - Central Nurse Triage Specialist to join our team. As a key member of our telehealth nursing team, you will play a vital role in providing exceptional patient care and support.

Key Responsibilities:

  • Handle all telecare triage phone responses, utilizing physician-approved protocols to assess and manage patient health concerns and symptoms.
  • Direct patients to the appropriate level of care, including crisis intervention, homecare recommendations, and scheduling appointments.
  • Educate patients and/or family members about diagnostic procedures, medications, nutrition, and maintenance of health and wellness.
  • Collaborate with team members to handle in-basket tasks and provide timely support to patients.
  • Act as a clinical resource for staff, providing guidance and support as needed.
  • Meet all stated metrics for department quality and productivity.

Requirements:

  • Active Illinois RN license and CPR certification.
  • Associate Degree in Nursing required; Bachelor's Degree preferred.
  • 1-2 years of nursing experience in a healthcare setting.
  • Knowledge of nursing, prioritization, communication, Epic EMR, typing skills, and Microsoft applications.
  • Ability to work independently, demonstrate respect and accountability in all interactions, and build trust with patients, providers, and peers.

What We Offer:

  • A comprehensive benefits package, including medical coverage, tuition reimbursement, paid volunteer time off, and a culture committed to diversity, equity, and inclusion.
  • A competitive salary and opportunities for professional growth and development.
  • A dynamic and supportive work environment that values teamwork and collaboration.

Language Code: en-US


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