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Body Shop Administrative Coordinator
2 months ago
Overview:
Ricart Automotive is a premier dealership committed to excellence in automotive sales and service. Our Body Shop plays a crucial role in maintaining our reputation for quality, and we are looking for a dedicated Body Shop Office Administrator to enhance our operations.
Role Summary:
The Body Shop Office Administrator will oversee the administrative aspects of our body shop, ensuring efficient customer service, effective scheduling, and organized office management. This position demands exceptional organizational abilities, meticulous attention to detail, and the capacity to juggle multiple responsibilities in a dynamic environment.
Key Responsibilities:
- Customer Interaction: Welcome and assist clients, address inquiries, and provide updates regarding repair progress, ensuring a seamless customer journey from the first contact to the completion of services.
- Appointment Coordination: Organize and manage repair schedules, oversee work orders, and monitor job status to guarantee timely completion of repairs.
- Administrative Management: Keep precise records of repairs, parts, and labor. Handle invoicing and respond to billing questions.
- Effective Communication: Serve as a point of contact between clients, body shop technicians, and other dealership departments to facilitate smooth operations and clear communication.
- Office Organization: Ensure the office remains orderly, manage supplies, and uphold all administrative procedures accurately.
- Data Management: Input and update information in the dealership's management system, including job specifics, customer data, and parts inventory.
- Regulatory Compliance: Follow dealership policies, procedures, and industry standards to maintain compliance in all operations.
Qualifications:
- Experience: A minimum of 1-2 years in an administrative capacity within an automotive or body shop setting.
- Skills: Excellent organizational and multitasking capabilities. Strong communication and customer service skills. Proficiency in office software (e.g., Google Suites) and familiarity with dealership management systems such as CDK and CCC. Competence in opening, closing, and booking service repair orders. Understanding of payroll submission processes.
- Education: High school diploma or equivalent is mandatory.
- Personal Attributes: Detail-oriented with a strong ability to manage time effectively and remain composed in high-pressure situations.
Ricart Automotive is an Equal Opportunity Employer.
