Cashier - Customer Experience Specialist

4 days ago


Marlton, New Jersey, United States Tapestry Full time
About the Role

The Cashier role is a critical component of the overall customer experience at Tapestry. As a Cashier, you will be responsible for providing exceptional service to our customers, ensuring a positive and memorable experience during their visit to our store.

Key Responsibilities
  • Creating a Positive First Impression
    • Greet customers with a smile and eye contact, and offer your name
    • Interact genuinely and naturally with customers
  • Engaging Customers
    • Engage customers in verbal and non-verbal conversation at the cashwrap and while in line
  • Reading Customer Cues
    • Determine customers' needs and provide assistance accordingly
  • Transaction Processing
    • Process transactions accurately and efficiently
  • Customer Service
    • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Store Maintenance
    • Maintain the cashwrap area and surrounding environment to ensure a clean and organized store
  • Sales and Upselling
    • Suggest additional products and services to customers, increasing sales and revenue
  • Brand Representation
    • Represent the Tapestry brand in a positive and professional manner, adhering to company policies and procedures
Requirements
  • Knowledge, Skills, and Abilities
    • Polite and friendly demeanor
    • Positive attitude and energy
    • Takes ownership of role and responsibilities
    • High level of personal and professional integrity
    • Highly collaborative and team-oriented
    • Ability to multitask and prioritize tasks
    • Ability to adapt to changing situations and customer needs
    • Ability to communicate effectively with customers and colleagues
    • Knowledge of store policies and procedures
What We Offer

Tapestry offers a competitive compensation package, opportunities for career growth and development, and a dynamic work environment. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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