Automotive Service Advisor with European Experience

2 days ago


El Dorado Hills, California, United States AAA Northern California, Nevada & Utah Full time
Job Title: Automotive Service Advisor with Euro Experience

We are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional service to our members, ensuring their vehicles are repaired and maintained to the highest standards.

Key Responsibilities:
  • Deliver outstanding member experience by providing courteous service, clearly explaining services and charges, and ensuring accurate completion of timelines.
  • Schedule work, prepare estimates, order parts, and coordinate other service activities to ensure seamless workflow.
  • Accurately document repairs, diagnostic, and maintenance work into our shop management system.
  • Source and estimate all needed parts for repairs to customer vehicles.
  • Suggest repairs for safety and improved performance, and help prioritize for customers based on importance.
  • Perform minimal record keeping and other administrative functions required to support the business.
Requirements:
  • 3-5 years industry experience in auto repair, with service advisor experience preferred.
  • Automotive Service Excellence certification desired.
  • Strong interpersonal and customer service abilities.
  • Highly proficient verbal and written communication skills in English.
  • Knowledge of shop management and/or estimating software.
  • Knowledge of parts sourcing and use of online vendor catalogs.
  • Strong math and computer skills with experience using software applications, including word processing, spreadsheets, browsers, and email.
What We Offer:

We offer a competitive salary, plus incentives that can earn employees between $2,300 - $33,000 annually, contingent on performance. Our team members enjoy a collaborative environment, paid holidays, medical, dental, vision, wellness program, and more.

We value your contribution to providing exceptional service to our members and look forward to welcoming you to our team



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