Automotive Service Advisor With Euro Experience
6 days ago
Job Description
We're seeking a highly skilled Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering an outstanding member experience and facilitating the workflow of technicians.
Why Work For Us?
We offer a competitive compensation package, including a guaranteed base pay and generous commission plan. Our benefits package includes exceptional benefits within 30 days of hire, with employer contribution to medical/Dental/Vision premiums. We also offer 401K matching, tuition reimbursement for ASE Certifications, and state-of-the-art equipment with technician software updates.
Essential Duties
As a Service Advisor, you will be responsible for performing all duties necessary to interact with members, determine their perceived auto repair needs, and meet and exceed their expectations of great customer service. This includes accurately documenting repairs, diagnostic, and maintenance work into shop management system, ensuring all necessary BAR requirements are met in Repair Order preparation and documentation, sourcing and estimating all needed parts for repairs to customer vehicles, and suggesting repairs for safety and improved performance.
Knowledge/Skills/Abilities
We're looking for a highly effective organizational skills, strong interpersonal and customer service abilities, and highly proficient verbal and written communication skills in the language(s) required for the role. You should also have knowledge of shop management and/or estimating software, knowledge of parts sourcing and use of online vendor catalogs, and strong math and computer skills with experience using software applications including word processing, spreadsheets, browsers, and email.
Education & Experience / Licenses & Certification
A valid driver license and acceptable driving record are required. A High School Diploma or equivalent certification (GED) is also required. 3-5 years industry experience in auto repair, service advisor experience preferred, and 3-5 years of successful direct customer interaction, auto repair preferred. Automotive Service Excellence certification desired.
Work Environment/Physical Requirements
This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.
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El Dorado Hills, California, United States AAA Northern California, Nevada & Utah Full timeJob OverviewWe're seeking a highly skilled and customer-focused Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.Key ResponsibilitiesProvide outstanding customer service,...
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El Dorado Hills, California, United States AAA Northern California, Nevada & Utah Full timeJob Title: Automotive Service Advisor with Euro ExperienceWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional service to our members, ensuring their vehicles are repaired and maintained to the...
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