Automotive Service Advisor With Euro Experience
5 days ago
We're seeking a highly skilled and customer-focused Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional customer service and ensuring the smooth operation of our service department.
Key Responsibilities
- Provide outstanding customer service, ensuring that customers' needs are met and exceeded.
- Facilitate the workflow of technicians, ensuring that repairs are completed efficiently and effectively.
- Listen to customers' concerns and ask the right questions to ensure their needs are addressed.
- Deliver courteous service, clearly explain services and charges, and ensure accurate completion of timelines.
- Manage promised times, scheduling work, preparing estimates, ordering parts, and coordinating other service activities.
Requirements
- Valid driver's license and acceptable driving record.
- High school diploma or equivalent certification (GED).
- 3-5 years of industry experience in auto repair, with service advisor experience preferred.
- 3-5 years of successful direct customer interaction, with auto repair experience preferred.
- Automotive Service Excellence certification desired.
Work Environment
Standing, bending, kneeling, pushing, sitting for extended periods.
This role is subject to an incentive plan that includes commissions and/or piece rate bonuses. We expect most employees to earn between $2,300 - $33,000 annually in incentives, contingent on performance.
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El Dorado Hills, California, United States AAA Northern California, Nevada & Utah Full timeJob Title: Automotive Service Advisor with Euro ExperienceWe are seeking a highly skilled and customer-focused Automotive Service Advisor to join our team at AAA Northern California, Nevada & Utah. As a Service Advisor, you will play a critical role in delivering exceptional service to our members, ensuring their vehicles are repaired and maintained to the...
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