Customer Experience Specialist

1 month ago


Eastpointe, Michigan, United States Expert Heating & Cooling Full time
Job Summary

Expert Heating & Cooling is seeking a highly motivated and results-driven Comfort Solutions Expert to join our team. As a key member of our sales team, you will be responsible for delivering exceptional customer experiences and driving sales growth in the residential HVAC market.

Key Responsibilities
  • Lead Generation and Conversion: Run leads generated by our marketing efforts and convert them into sales opportunities.
  • Sales Presentations: Conduct in-home sales presentations to customers, building rapport and confidence to sell our products and services.
  • Proposal Development: Create accurate sales proposals that meet customer needs and exceed expectations.
  • Follow-up and Follow-through: Engage in routine follow-up with customers to ensure satisfaction and close sales.
  • Team Collaboration: Participate in daily debriefings with internal teams and contribute to residential sales team meetings.
  • Estimate and Sales Performance: Perform early morning and late evening estimates as needed, and consistently meet or exceed sales targets.
  • Training and Development: Actively participate in training opportunities, including in-house, field, and manufacturer-based training.
  • Process Improvement: Take an active role in refining our structured sales process and digital presentation.
  • Referral Network Development: Engage in building a strong referral network to drive business growth.
Requirements
  • Minimum 3 Years of Sales Experience: Proven success in a sales role, with a minimum of 3 years of experience.
  • Exceptional Organizational Skills: Strong organizational skills with a focus on follow-through and attention to detail.
  • Strong Communication and Presentation Skills: Excellent presentation, public speaking, and customer service skills.
  • Highly Motivated and Goal-Driven: A strong desire to work in a fast-paced environment and achieve sales goals.
  • Technical Proficiency: Proficiency in ServiceTitan and sales applications, with the ability to utilize Microsoft Office.
  • Availability and Flexibility: Ability to participate in on-call rotations, including weekend and holiday shifts.
  • Valid Driver's License and Clean Driving Record: A valid driver's license and a clean driving record.
Compensation and Benefits

As a commission-based sales professional, you can expect a total compensation package of $80,000 - $125,000 annually, including a base salary and commission. Our commission-based pay structure provides between 4% and 9% of any residential sale of HVAC equipment or goods. In addition, you will be eligible for in-house and manufacturer-based bonuses after 90 days of employment. We offer a comprehensive benefits package, including health, dental, and vision insurance, paid time off, life insurance, and a 401(k) plan.


  • Culinary Specialist

    4 weeks ago


    Eastpointe, Michigan, United States Food City Full time

    Job Summary:We are seeking a skilled Culinary Specialist to join our team at Food City. As a key member of our kitchen staff, you will be responsible for conducting prep work and cooking, operating standard kitchen equipment, and assisting customers with orders.Key Responsibilities:Conduct prep work and cooking tasks to ensure high-quality food...


  • Eastpointe, Michigan, United States Wingstop Restaurants Full time

    Deliver World-Class Service at WingstopWe're seeking a talented Guest Service Team Member to join our team at Wingstop Gratiot Ave. As a key member of our crew, you'll be responsible for providing exceptional customer experiences by:Greeting guests and making them feel welcomeAnswering phone calls and taking ordersDelivering orders and ensuring guest...


  • Eastpointe, Michigan, United States Maxim Healthcare Services Full time

    Job Summary: We are seeking a skilled Private Duty Nursing Specialist to provide high-quality, patient-centered care to medically fragile patients in the comfort of their own homes.About the Role: As a Private Duty Nursing Specialist with Maxim Healthcare Services, you will have the opportunity to make a meaningful difference in the lives of our patients and...


  • Eastpointe, Michigan, United States CNS Healthcare Full time

    Position Overview: CNS Healthcare is dedicated to enhancing the lives of individuals within our communities. The Employment Support Specialist plays a crucial role in delivering community-oriented services through the Individual Placement and Support (IPS) model, aimed at assisting individuals facing mental and behavioral health challenges in achieving and...


  • Eastpointe, Michigan, United States CNS Healthcare Full time

    Position Overview: CNS Healthcare is dedicated to enhancing the lives of individuals within our communities. The Employment Support Specialist plays a crucial role in delivering community-oriented services based on the Individual Placement and Support (IPS) model, aimed at assisting individuals with mental and behavioral health challenges in achieving and...


  • Eastpointe, Michigan, United States Whole Dental Wellness Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Representative to join our team at Lakeshore Dental Specialists. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesWelcome patients to...

  • Comfort Specialist

    3 weeks ago


    Eastpointe, Michigan, United States Expert Heating & Cooling Full time

    Job Opportunity: Comfort ConsultantExpert Heating and Cooling is seeking a skilled Comfort Consultant to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling our heating and cooling solutions to homeowners in the Eastpointe, MI area.Responsibilities:Respond to customer leads and...

  • Employment Specialist

    4 weeks ago


    Eastpointe, Michigan, United States CNS Healthcare Full time

    About the RoleCNS Healthcare is seeking a highly skilled and compassionate Employment Specialist - Individual Placement and Support to join our team. As a key member of our community-based services, you will play a vital role in helping individuals with mental/behavioral health conditions achieve their vocational goals.Key ResponsibilitiesEngage and Assess:...


  • Eastpointe, Michigan, United States Whole Dental Wellness Full time

    Job SummaryWe are seeking a highly skilled and compassionate Patient Care Representative to join our team at Lakeshore Dental Specialists. As a key member of our front office team, you will be responsible for providing exceptional patient care and administrative support to ensure a seamless experience for our patients.Key ResponsibilitiesWelcome patients to...


  • Eastpointe, Michigan, United States CNS Healthcare Full time

    About the RoleCNS Healthcare is seeking a highly skilled and compassionate Infant & Early Childhood Mental Health Specialist to join our team. As a key member of our community-based services, you will play a vital role in providing intensive support to families, parents, and children who are at risk for emotional disturbance.Key ResponsibilitiesConduct...

  • Comfort Specialist

    2 weeks ago


    Eastpointe, Michigan, United States Expert Heating & Cooling Full time

    Job Title: Comfort ConsultantExpert Heating and Cooling is seeking a highly motivated and results-driven Comfort Consultant to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service and selling our products and services to homeowners in the Eastpointe, MI area.Responsibilities:Generate leads and...

  • Culinary Specialist

    3 weeks ago


    Eastpointe, Michigan, United States Food City Full time

    Food City US Highway 23 North Job Description **Job Summary:** As a Cook at Food City, you will be responsible for conducting prep work and cooking, operating standard kitchen equipment, and assisting customers with orders. **Key Responsibilities:** * Conduct prep work and cooking tasks to ensure high-quality food products * Operate standard kitchen...


  • Eastpointe, Michigan, United States Genesis Automotive Group Full time

    {"Job Title": "Automotive Sales Consultant", "Job Description": "Job SummaryWe are seeking a highly motivated and results-driven Automotive Sales Consultant to join our team at Genesis Automotive Group. As a key member of our sales team, you will be responsible for building and maintaining relationships with customers, identifying their needs, and providing...


  • Eastpointe, Michigan, United States CorsoCare Pharmacy Full time

    Job OverviewCorsoCare Pharmacy is seeking a skilled Certified Pharmacy Technician to join our team in Michigan.This is a full-time position with rotating weekend availability, offering opportunities for growth and development within the company.The successful candidate will be responsible for processing and filling prescriptions under the supervision of a...

  • Pharmacy Technician

    3 weeks ago


    Eastpointe, Michigan, United States Common Sail Investment Group Full time

    Pharmacy Technician Job SummaryCorsoCare Pharmacy is a growing business providing pharmacy services to residents in our communities throughout Michigan. We are seeking a Certified Pharmacy Technician to process and fill prescriptions in a closed-door pharmacy under the direction of a pharmacist.Key Responsibilities:Select the appropriate medicine and measure...


  • Eastpointe, Michigan, United States CNS Healthcare Full time

    About the RoleCNS Healthcare is seeking a highly skilled and compassionate Infant & Early Childhood Mental Health Specialist to join our team. As a key member of our community-based team, you will play a vital role in providing intensive services to families, parents, and children who are at risk for the development of emotional disturbance.Key...


  • Eastpointe, Michigan, United States Amergis Full time

    Job SummaryAmergis is seeking a dedicated and compassionate Special Education Teacher to join our team. As a Special Education Teacher, you will play a vital role in providing quality services to students with special needs, kindergarten through grade 12.Key ResponsibilitiesDevelop and Implement Individualized Education PlansSupport Learning for Students...


  • Eastpointe, Michigan, United States CNS Healthcare Full time

    About the RoleCNS Healthcare is seeking a highly skilled and compassionate Employment Specialist - Individual Placement and Support to join our team. As a key member of our community-based services, you will play a vital role in helping individuals with mental/behavioral health conditions achieve their vocational goals.Key ResponsibilitiesEngage and Assess:...


  • Eastpointe, Michigan, United States American Renal Associates Full time

    About American Renal AssociatesWe are a leading provider of dialysis services in the United States, dedicated to delivering high-quality patient care to those suffering from End Stage Renal Disease (ESRD). Our team is passionate about improving the lives of our patients and their families.Job SummaryWe are seeking a skilled Registered Nurse to join our team...


  • Eastpointe, Michigan, United States Quantum Dynamics Full time

    Shape the Future of Quantum DynamicsAs a lead technician at Quantum Dynamics, you have the opportunity to contribute to the success of our future projects.As a member of a well-coordinated team, you will be the technical expert in building installations on our construction sites, utilizing your expertise to drive project outcomes.Key Responsibilities:Lead...