Lead Hospitality Operations Manager

3 weeks ago


Chicago, Illinois, United States Montage International Full time

Unlock Your Potential in a Luxury Hotel Setting.

At Montage International, we're redefining the hospitality experience by empowering passionate individuals to bring our vision to life. Our culture is built on the idea that doing what you love is the key to success. If this resonates with you, we look forward to reviewing your application.

We welcome applicants with disabilities and offer reasonable accommodations as needed throughout our selection process. Please discuss with our hiring managers during our selection process.

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Luxury Hotel Operations Manager

As a Luxury Hotel Operations Manager, you'll oversee the food and beverage operations for our hotel bars and in-room dining, ensuring exceptional guest experiences and optimal financial results. Your primary focus will be on driving customer satisfaction while optimizing revenue.

Key responsibilities will include:

  • Cultivating a product and service culture by actively engaging with guests and service staff to ensure satisfaction
  • Collaborating with team members on training, supervision, scheduling, evaluation, and direction
  • Promptly addressing guest concerns in a professional manner
  • Maintaining the setup and upkeep of our bars to meet or exceed luxury standards
  • Creating and maintaining a professional work environment
  • Recruiting and training bar associates, ensuring continuous performance improvement
  • Managing profit and loss statements
  • Organizing and conducting pre-shift departmental meetings and communicating key information to associates
  • Ensuring par stock levels by calculating inventory, ordering, and retrieving supplies, and stocking shelves
  • Completing reports on production, submitting requisitions, and controlling supply distribution
  • Providing direct service to guests as needed by serving, busing tables, and seating guests
  • Ensuring adherence to all safety and sanitation policies
  • Previous experience as a Luxury Hotel Operations Manager in a high-end hotel setting, including restaurants, bars, and in-room dining
  • High School Diploma or equivalent required, Bachelor's Degree preferred
  • Excellent verbal and written communication skills
  • Ability to prepare and analyze data, figures, and transcriptions prepared on and generated by computer
  • Intermediate skills with Microsoft Office products; Word, Excel, PowerPoint, and Outlook required
  • Knowledge of food and beverages necessary
  • Basic computer skills required
  • Budgetary analysis capabilities required

This position involves extensive walking and standing, with the ability to stand and move for up to 6 hours. Ability to lift up to 25 pounds is also necessary. Manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing are also required.

Estimated Salary: $85,000 - $110,000 per annum

Benefits: Comprehensive health insurance, 401(k) matching, paid time off, and professional development opportunities.

Other: This job requires the ability to work in a fast-paced environment and adapt to changing circumstances. Additionally, the ability to work a variety of shifts, including evenings, weekends, and holidays, is necessary.



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