Spa Operations Manager

3 weeks ago


Chicago, Illinois, United States Luxury Hotel Experiences,LLC Full time

Company Overview

Luxury Hotel Experiences, LLC is a leading spa management and consulting company with a strong presence in the hospitality industry. Our mission is to provide exceptional customer experiences and foster a culture of kindness and compassion.

Job Summary

We are seeking a highly skilled and experienced Spa Coordinator to join our team at The Ritz-Carlton Spa Chicago. The successful candidate will be responsible for managing the front desk operations, overseeing guest check-in and check-out, handling reservations, and providing exceptional customer service.

Key Responsibilities

  • Manage front desk operations, including guest check-in and check-out, reservations, and customer service
  • Coordinate with spa staff to ensure seamless and relaxing experiences for guests
  • Provide exceptional customer service and handle difficult situations with composure and professionalism
  • Work effectively in a fast-paced environment and maintain a high level of organization and multitasking skills
  • Be flexible to work evenings, weekends, and holidays, and work 8-10 hour shifts

Requirements

  • Previous experience in a front desk or customer service role, preferably in a spa or hospitality setting
  • Strong communication and interpersonal skills
  • Excellent organizational and multitasking abilities
  • Proficiency in computer systems and software, such as booking and scheduling platforms
  • High school diploma or equivalent


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