Hotel Concierge

3 weeks ago


Birmingham, Alabama, United States Aparium Hotel Group Full time
About the Role

We are seeking a highly skilled and charismatic Concierge to join our team at the Daxton Hotel. As a key driver of our philosophy of "Hotels Done Differently," this role is not just about providing exceptional customer service, but also about creating unforgettable experiences for our guests.

Key Responsibilities
  • Provide personalized attention to guests, anticipating their needs and exceeding their expectations.
  • Act as the maitre d' of our parlor experiences, creating intimate and comfortable settings for lounging, browsing, and dining.
  • Serve as a key sounding board and conduit for guest feedback, providing immediate service and ensuring that every guest feels valued and heard.
  • Own the Daxton guest experience, creating a sense of warmth and hospitality that makes our guests feel like they're sitting in their own living room.
  • Handle light beverage service, set up and break down beverage cart service, and possess thorough knowledge of our retail items and food menu.
  • Act as a Daxton Art Docent, providing details and colorful descriptions of our art and sculptures.
  • Circulate through the parlors, ensuring visitors are comfortable and receiving the level of attention they desire.
Requirements
  • Minimum of one (1) year experience in customer service.
  • High school education or equivalent experience, with Bachelor's degree preferred.
  • Adaptable interpersonal skills to communicate and address all associate levels of the hotel.
  • Professional proficiency of the English language in reading, writing, and verbal communication.
About Us

Aparium Hotel Group is a smoke-free, drug-free facility, and an equal opportunity employer. We do not discriminate based on disability, veteran status, or on any other basis protected under federal, state, or local laws.


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