Front Desk Agent- Fairfield Inn Birmingham

4 weeks ago

Birmingham, United States Fairfield Inn Birmingham - RAM Hotels Full time
JOB DUTIES, MINIMUM QUALIFICATIONS (MONTH/YEARS EXPERIENCE, SKILLS, SPECIAL LICENSE, ETC):

SUMMARY: GSAs ensure appropriate checking in and checking out of guests and providing services to these guests in a courteous and professional manner. Experience in Front Office, PBX, and Concierge preferred. Candidates must be able to work a flexible schedule including but not limited to: evening, weekends, and holidays. Candidate must possess excellent customer service skills and effective written and oral communication skills, also a working knowledge of computers and facsimile machines. Candidate should have the ability to multi-task and the ability to handle stressful situations. Must be flexible to work in various capacities, which include PBX, Concierge, and Front Desk.

Professional Experience
  • Preferably 1 year's experience in customer service, hotel, food and beverage restaurant administrative, human resources, legal, educational, training, financial, or business related field
Computer Experience

Proficiency in:
  • Microsoft Word
  • Excel
  • Powerpoint
  • Data entry
  • Database management systems
Hotel Experience
  • Uses proper telephone etiquette
  • Be flexible and willing to perform other tasks as necessary or requested
  • Wear hotel GSA uniform in compliance with hotel standards
TRAINING PROVIDED ON THE FOLLOWING:
  • Serve as concierge (may make restaurant reservations, provide directions, recommend area attractions, etc.)
  • Determines a guest's reservation status and identifies how long the guest will stay
  • Helps guests complete registration and then assigns rooms accommodating special requests whenever possible
  • Verifies the guest's method of payment and follows established credit-checking procedures
  • Posts guest and room information in the PMS, and communicates this information to the appropriate hotel personnel
  • Works closely with the housekeeping department in keeping room status reports up to date and coordinates requests for maintenance and repair work
  • Must be sales-minded; uses suggestive selling techniques to sell rooms and to promote other services of the hotel
  • Presents options and alternatives to guests and offers assistance in making choices
  • Knows the location and types of available rooms as well as the activities and services of the property
  • Assists in pre-registration and blocking of rooms for reservations
  • Thoroughly understands and adheres to proper credit, check-cashing, and cash-handling policies and procedures
  • Knows room locations, types of rooms available, and room rates
  • Understands room status and room status tracking
  • Coordinates room status updates with the housekeeping department by notifying housekeeping of all check-outs, late check-outs, early check-ins, special requests, and part-day rooms
  • Takes same day reservations and future reservations when necessary
  • Knows cancellation procedures
  • Generates secure room cards
  • Knows how to use front office equipment
  • Posts Suite Shop purchases to guest folios
  • Posts and files all charges to guest, master, and city ledger accounts
  • Follows procedures for issuing and closing safe deposit boxes
  • Uses proper mail, package, and message handling procedures
  • Reads and initials the pass-on log and bulletin board daily
  • Is aware of daily activities and meetings taking place in the hotel
  • Attends department meetings
  • Coordinates guestroom maintenance work with the engineering and maintenance division
  • Reports any unusual occurrences or request to the manager or assistant manager
  • Knows all safety and emergency procedures
  • Is aware of accident prevention policies
  • Maintains the cleanliness and neatness of the front desk area
  • Understands that business demands sometimes make it necessary to move employees from their accustomed shift to other shifts
Emotional Intelligence
  • Emotionally competent; able to effectively manage disruptive emotions and impulses; able to stay composed, positive, and unflappable even in trying moments while thinking clearly and remaining focused under pressure
  • Engage every guest in conversation and recognition
  • Resolve any guest issue immediately
  • Promote the hotel by demonstrating a high level of positive attitude and energy to serve our guests
  • Ability to anticipate guests' needs
  • Represents the hotel to the guest throughout all stages of the guest's stay
  • Embraces and respects diversity and multicultural environment
Skills
  • Excellent communication; orally and written
  • Requires finger dexterity, grasping, writing, standing for long periods, sitting, walking, repetitive motions, hearing, visual acuity, and may on occasion have to lift and carry up to 40 pounds
  • Able to stand, sit, and walk, for more than 4 hours
Education
  • Background screening for previous criminal history
  • Employment may be contingent upon at least 80% score on test on hotel's reservations system (PMS) after training
  • At least a high school diploma or G.E.D.
Strengths
  • Mathematical; statistical
  • Social
    • Speaks in guests' preferred language
    • Hotel is a smoke-free property
    • Creativity
    • Organizational
    • Administrative
    • Sales
    • Curious about the world and people

  • Front Desk Representative

    3 weeks ago

    Birmingham, Alabama, United States Fairfield Inn Birmingham - RAM Hotels Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Fairfield Inn Birmingham - RAM Hotels. As a Front Desk Agent, you will be responsible for ensuring a seamless and enjoyable experience for our guests, providing exceptional service, and maintaining a high level of professionalism in all interactions.Key...

  • Front Desk Agent

    2 weeks ago

    Birmingham, Alabama, United States HEI Hotels & Resorts Full time

    Job Title: Part-Time Front Desk AgentWe are seeking a Part-Time Front Desk Agent to join our team at Residence Inn Birmingham Downtown at UAB. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional customer service and ensuring a smooth and enjoyable stay for our...

  • Housekeeping Operations Manager

    1 month ago

    Birmingham, Alabama, United States Fairfield Inn Birmingham - RAM Hotels Full time

    About Us Fairfield Inn Birmingham - RAM Hotels is a vibrant and innovative hotel management organization based in Birmingham, Alabama. We have established ourselves as a prominent player in the hospitality sector, delivering exceptional service across well-known midscale hotel brands in key markets. Our mission is to exceed guest expectations while...

  • Front Desk Receptionist

    4 months ago

    Birmingham, United States Birmingham Obstetrics Gynecology, P.C. Full time

    Are you passionate about women's health and eager to make a meaningful impact in a dynamic medical environment? We are seeking an experienced front desk receptionist to join our established office. This is an exciting opportunity to be at the forefront of providing exceptional care to women in all stages of life. About Us We are a leading OB/Gyn practice...

  • Front Desk Associate

    4 weeks ago

    Birmingham, Alabama, United States Residence Inn Birmingham Full time

    About UsWe are a hospitality company that values genuine relationships and exceptional service. Our team is dedicated to providing a warm and welcoming experience for our guests.Job SummaryWe are seeking a highly skilled and customer-focused Front Desk Associate to join our team at Residence Inn Birmingham. As a key member of our front office team, you will...

  • Front Desk Agent

    4 months ago

    Birmingham, United States Courtyard by Marriott Birmingham Downtown at UAB Full time

    About Us: At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development, employee...

  • Front Desk Representative

    2 weeks ago

    Birmingham, Alabama, United States HEI Hotels & Resorts Full time

    Front Desk Agent Job DescriptionWe are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Residence Inn Birmingham Downtown at UAB. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a seamless stay.Key Responsibilities:Greet...

  • Front Desk Agent

    1 month ago

    Birmingham, United States Residence Inn Birmingham Full time

    About Us Genuine Southern hospitality is who we are and what we do at Residence Inn Birmingham Downtown at UAB. We are conveniently located in the historic Five Points South Dining and Entertainment District just steps from the UAB Campus. Our friendly team is ready to welcome you to the family. You can be part of a passionate team that has fun, works hard,...

  • Front Desk Representative

    3 weeks ago

    Birmingham, Alabama, United States Courtyard Birmingham Hoover Full time

    Job SummaryAs a Front Desk Agent at Courtyard Birmingham Hoover, you will be responsible for providing exceptional guest service, registering guests, and ensuring a smooth stay experience. Your primary responsibilities will include:Key Responsibilities:Registering guests and handling check-ins and check-outsProviding information and assistance to guests...

  • Front Desk Agent

    2 weeks ago

    Birmingham, Michigan, United States The Townsend Hotel Full time

    Job Title: Front Desk AgentJoin The Townsend Hotel team as a Front Desk Agent and be part of a dynamic and customer-focused environment. As a Front Desk Agent, you will be the first point of contact for our guests and will be responsible for providing exceptional service and ensuring a smooth and enjoyable stay for our guests.Responsibilities:Guest Services:...

  • Hotel Front Desk Agent

    2 months ago

    Birmingham, United States Crestview Management, LLC Full time

    Marriott Birmingham is Front Desk Associate - Evening Shift: 3:30pm - 11pm Location: Marriott Birmingham 3590 Grandview Pkwy Birmingham, Al 35243 Hotel Front Desk Agent Job Description A Hotel Front Desk Agent is responsible for providing excellent customer service to guests, checking guests in and out of the hotel, and handling any guest requests or...

  • Franchise Hotel

    4 months ago

    Birmingham, United States IHG Full time

    **Your web browser (Chrome 88) is out of date.** **Franchise Hotel - Front Desk Agent - FULL TIME** **Hotel Brand:** Hotel Indigo **Location:** United States, Alabama, Birmingham **Hotel:** Hotel Indigo - Birmingham Five Points S - UAB - (BHMID) **Job number:** FRBHMID840 **Share:** Apply *This job posting is for a position at a Hotel owned and operated by...

  • Executive Housekeeper

    2 weeks ago

    Birmingham, Alabama, United States Fairfield Inn Birmingham - RAM Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Housekeeper to join our team at Fairfield Inn Birmingham - RAM Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and guest satisfaction.Key ResponsibilitiesOversee the cleanliness of our hotel establishment,...

  • Executive Housekeeper

    4 weeks ago

    Birmingham, Alabama, United States Fairfield Inn Birmingham - RAM Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Housekeeper to join our team at Fairfield Inn Birmingham - RAM Hotels. As a key member of our hotel operations team, you will be responsible for ensuring the highest standards of cleanliness and maintenance in our hotel establishment.Key ResponsibilitiesLeadership and Supervision: Oversee...

  • Front Desk Agent

    3 months ago

    Birmingham, United States Pyramid Global Hospitality Full time

    Property About Us At Pyramid Global Hospitality, people come first. As a company that values its employees, Pyramid Global Hospitality is dedicated to creating a supportive and inclusive work environment that fosters diversity, growth, development, and wellbeing. Our commitment to a People First culture is reflected in our approach to employee development,...

  • Executive Housekeeping Manager

    1 month ago

    Birmingham, Alabama, United States Fairfield Inn Birmingham - RAM Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Executive Housekeeping Manager to join our team at Fairfield Inn Birmingham - RAM Hotels. As a key member of our hotel's management team, you will be responsible for overseeing the cleanliness and maintenance of our hotel establishment, ensuring exceptional guest experiences, and leading a team of...

  • Front Desk Receptionist

    7 days ago

    Birmingham, Alabama, United States Birmingham Obstetrics Gynecology, P.C. Full time

    About UsBirmingham Obstetrics Gynecology, P.C. is a leading OB/Gyn practice committed to delivering comprehensive and compassionate healthcare services to our patients. Our team prides itself on offering personalized care and utilizing cutting-edge technology to ensure the highest standards of medical excellence.Job SummaryWe are seeking an experienced front...

  • Hotel Front Desk Agent

    2 weeks ago

    Birmingham, Alabama, United States Hotel Indigo Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Hotel Front Desk Clerk to join our team at Hotel Indigo Birmingham. As a key member of our guest services team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.Key ResponsibilitiesManage guest accounts, including check-in,...

  • Front Desk Agent

    1 week ago

    Birmingham, United States Schulte Companies Full time

    Schulte Companies - 1903 29th Ave S [Guest Service / Concierge] As a Front Desk Agent at Schulte Companies, you'll: Greet guests and check them in; Answer phone calls and make reservations; Handle cash and credit card transactions; Provide information about hotel amenities and local attractions; Maintain a clean and organized front desk area; Assist with...

  • Front Desk Agent

    2 weeks ago

    Birmingham, Alabama, United States Aimbridge Hospitality Full time

    Job SummaryAimbridge Hospitality is seeking a highly skilled and customer-focused Front Desk Agent to join our team. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a memorable stay.Responsibilities:Provide warm and welcoming service to all guests, responding to their needs and...