Residential Technical Trainer, Level 3

1 week ago


Dallas, Texas, United States Midea Full time
Technical Trainer Role at Midea America Corp.

Midea America Corp. is a leading home appliance brand with a global presence, offering a comprehensive range of products to serve the needs of day-to-day living. As a Technical Trainer, you will play a crucial role in facilitating technical and sales training for our team, ensuring they have the necessary skills to deliver exceptional customer service and support.

Key Responsibilities:
  • Develop and deliver technical training programs, including curriculum and training materials, to ensure our team is equipped with the latest knowledge and skills.
  • Collaborate with subject matter experts to create engaging and effective training content, including PowerPoint presentations, videos, and manuals.
  • Prepare training facilities and labs to ensure a seamless learning experience for our team.
  • Act as a liaison between sales, product marketing, service, and training teams to ensure seamless communication and coordination.
  • Audit technical trainers and provide feedback to ensure they meet our high standards.
Requirements:
  • HVAC degree or certification.
  • 8+ years of experience in HVAC installation, commissioning, service, and maintenance.
  • 5+ years of experience in facilitating product and technical training.
  • Proficiency in MS Office, including Outlook, Word, Excel, and PowerPoint.
  • Knowledge of HVAC products and controls.
  • Excellent written and verbal communication skills.
  • Ability to interact with students of varied backgrounds.
  • Customer focus and ability to exceed customer needs.

Midea America Corp. is an equal-opportunity employer, committed to diversity and inclusion. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, gender identity, or other protected characteristics.



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