Residential Technical Training Specialist

2 weeks ago

Dallas, Texas, United States Midea Full time

Midea America Corp. is a leading global home appliance brand, offering a comprehensive range of products to meet the needs of day-to-day living. As a subsidiary of Midea, we strive to innovate and transform the marketplace through our commitment to customer satisfaction, inclusion, and partnership with our teams. With over 150,000 employees and operations in more than 195 countries, we are a global company with a strong presence in North America.

Key Responsibilities:

  • Develop and deliver technical training programs for residential HVAC installation, commissioning, service, and maintenance.
  • Collaborate with subject matter experts to create curriculum and training materials, including PowerPoint presentations, videos, and manuals.
  • Prepare training facilities and labs for classes, ensuring high standards of equipment and tools.
  • Provide training support, including communication, promotion, and coordination of product and technical training.
  • Act as a liaison between sales, product marketing, service, and training teams.
  • Assist at educational or industry conferences, presenting technical information to audiences.
  • Audit technical trainers and experienced independent trainers to ensure high-quality training delivery.

Requirements:

  • HVAC degree or certification.
  • Bachelor's degree in Engineering or a related field, preferred.
  • 8+ years of experience in HVAC installation, commissioning, service, and maintenance, with 5+ years of experience in facilitating product and technical training.
  • Ability to travel up to 75% of the time.
  • Experience training in the technical service field.
  • Proficiency in MS Office (Outlook, Word, Excel, and PowerPoint).
  • Knowledge of HVAC products and controls.
  • Proven track record of success in service and customer service.
  • Excellent written and verbal communication skills.
  • Excellent presentation and facilitation skills.
  • Ability to interact with students of varied backgrounds.
  • Ability to effectively present information and respond to questions from management, students, and customers.
  • Ability to read, analyze, and interpret technical business periodicals, professional journals, and technical procedures.
  • Ability to write reports, business correspondence, and develop course curriculum.
  • Customer focus - proactively finds ways to exceed customer needs; detail-oriented, well-organized.
  • Ability to work in a multi-cultural team environment and take initiative individually.

Midea America Corp. is an equal-opportunity employer. We do not discriminate based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

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