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Senior Residential Technical Educator

2 months ago

Dallas, Texas, United States Midea Full time
Company Overview:

Midea America Corp. is recognized as one of the largest brands in the home appliance sector globally, providing an extensive array of products designed to meet the everyday needs of individuals at home, in the workplace, or on the go.

In North America, our mission is to excel, prioritize customer satisfaction, innovate, and transform the market landscape through our unwavering commitment, dedication, inclusivity, and collaboration with our teams.

As a global entity with a workforce exceeding 150,000 and operations in over 195 countries, we are proud to be listed as #245 in the Fortune Global 500, offering one of the most diverse selections in the home appliance industry.

Midea America, a subsidiary of Midea, boasts a team of over 200 employees in the United States and is actively expanding its footprint in North America.


Key Responsibilities:
  • Deliver technical and sales training encompassing installation, controls, commissioning, service, troubleshooting, product knowledge, and basic applications.
  • Collaborate with subject matter experts to design and enhance training curricula as needed.
  • Lead the creation of technical training programs, including the development of relevant training materials such as presentations, videos, and manuals.
  • Prepare training facilities and laboratories in advance of training sessions.
  • Uphold training facility standards, ensuring equipment and tools are well-maintained.
  • Provide comprehensive training support, including communication, promotion, and coordination of product and technical training initiatives.
  • Act as a liaison among sales, product marketing, service, and training departments.
  • Participate in educational or industry conferences, with the capability to present at such events.
  • Conduct audits of technical trainers at levels 1 and 2, as well as experienced independent trainers.

Qualifications:

  • HVAC degree or certification is required.
  • A Bachelor's degree in Engineering or a related field is preferred.
  • Minimum of 8 years of experience in HVAC installation, commissioning, service, and maintenance, with at least 5 years in facilitating product and technical training.
  • Willingness to travel up to 75% of the time.
  • Experience in training within the technical service sector.
  • Proficiency in MS Office applications (Outlook, Word, Excel, and PowerPoint).
  • Strong knowledge of HVAC products and controls.
  • Demonstrated success in service and customer relations.
  • Exceptional written and verbal communication skills.
  • Outstanding presentation and facilitation abilities.
  • Capability to engage with students from diverse backgrounds.
  • Aptitude for effectively presenting information and addressing inquiries from management, students, and customers.
  • Ability to read, analyze, and interpret technical business literature, professional journals, and technical procedures.
  • Competence in writing reports, business correspondence, and developing course curricula.
  • Customer-focused mindset, proactively seeking ways to exceed customer expectations; detail-oriented and well-organized.
  • Ability to thrive in a multicultural team environment and demonstrate individual initiative.

Midea America Corp. is an equal opportunity employer. We uphold a policy of non-discrimination based on race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or any other legally protected characteristics.