Application Support Engineer

4 weeks ago


Atlanta, Georgia, United States Geotab Full time
Job Title: Application Support Engineer

We are seeking a highly skilled Application Support Engineer to join our team at Geotab. As a key member of our engineering team, you will be responsible for providing escalated engineering support and planning, testing, and automation of maintenance tasks.

Key Responsibilities:

  • Troubleshoot production issues and coordinate with development teams to implement fixes.
  • Collaborate with team members to improve engineering tools and dashboards for monitoring computing architecture.
  • Plan and execute ad-hoc maintenance tasks.
  • Implement automation tools and frameworks to automate routine tasks.
  • Design, test, and execute application and server maintenance tasks.
  • Maintain supporting documentation for areas of expertise.
  • Automate repeated tasks.
  • Conduct post-incident reviews and identify areas of improvement for long-term reliability.
  • Participate in a 24x7 rotating after-hours schedule.

Requirements:

  • Post-secondary diploma/degree specialization in Computer Science, Electrical, Software Engineering, or a related field.
  • 5 years of experience in Application/Technical or a similar role support.
  • Strong troubleshooting skills with a systematic problem-solving approach.
  • Experience with PowerShell, Python, SQL, Ansible, and Linux-based systems.
  • Desire to work in a fast-paced, evolving, growing, and dynamic environment.
  • Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
  • Ability to work well under pressure and respond to fast-changing priorities and deadlines.
  • Highly organized and able to manage multiple tasks and projects simultaneously.
  • Excellent verbal and written communication skills.
  • Strong analytical skills with the ability to problem-solve well-judged decisions.
  • Strong team player with the ability to engage with all levels of the organization.
  • Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
  • Entrepreneurial mindset and comfortable in a flat organization.
  • Must be a US resident for at least 3 years.

Why Geotab?

We offer a flexible hybrid working model, competitive medical and dental benefits, retirement savings program, and a fun and inclusive work culture. If you're passionate about technology and engineering support, we'd love to hear from you.



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