Application Support Engineer
4 weeks ago
We are seeking a highly skilled Application Support Engineer to join our team at Geotab. As a key member of our engineering team, you will be responsible for providing escalated engineering support and planning, testing, and automation of maintenance tasks.
Key Responsibilities:
- Troubleshoot production issues and coordinate with development teams to implement fixes.
- Collaborate with team members to improve engineering tools and dashboards for monitoring computing architecture.
- Plan and execute ad-hoc maintenance tasks.
- Implement automation tools and frameworks to automate routine tasks.
- Design, test, and execute application and server maintenance tasks.
- Maintain supporting documentation for areas of expertise.
- Automate repeated tasks.
- Conduct post-incident reviews and identify areas of improvement for long-term reliability.
- Participate in a 24x7 rotating after-hours schedule.
Requirements:
- Post-secondary diploma/degree specialization in Computer Science, Electrical, Software Engineering, or a related field.
- 5 years of experience in Application/Technical or a similar role support.
- Strong troubleshooting skills with a systematic problem-solving approach.
- Experience with PowerShell, Python, SQL, Ansible, and Linux-based systems.
- Desire to work in a fast-paced, evolving, growing, and dynamic environment.
- Experience working within a technical or engineering organization with knowledge of the high-technology industry is considered an asset.
- Ability to work well under pressure and respond to fast-changing priorities and deadlines.
- Highly organized and able to manage multiple tasks and projects simultaneously.
- Excellent verbal and written communication skills.
- Strong analytical skills with the ability to problem-solve well-judged decisions.
- Strong team player with the ability to engage with all levels of the organization.
- Technical competence using software programs, including but not limited to, Google Suite for business (Sheets, Docs, Slides).
- Entrepreneurial mindset and comfortable in a flat organization.
- Must be a US resident for at least 3 years.
Why Geotab?
We offer a flexible hybrid working model, competitive medical and dental benefits, retirement savings program, and a fun and inclusive work culture. If you're passionate about technology and engineering support, we'd love to hear from you.
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