Housekeeping Team Lead

2 days ago


Williamstown, Kentucky, United States ANSWERS IN GENESIS GROUP Full time
Job Title: Housekeeping Coordinator

At Answers in Genesis Group, we are seeking a highly motivated and detail-oriented Housekeeping Coordinator to join our team at the Ark Encounter in Williamstown, KY.

Job Summary:

The Housekeeping Coordinator will oversee the team responsible for ensuring our guests have an exceptional experience. This role involves resolving guest janitorial issues, aiding in the accomplishment of tasks, and leading a team of hourly staff to invest in the guest experience in critical engagement zones.

Key Responsibilities:
  • Promote the mission and standards of Answers in Genesis Group.
  • Create a culture environment that embodies our Core Values of SERVE (Serve, Equip, Relate, Value, Engage).
  • Approach all tasks with a second-mile mindset.
  • Prioritize personal integrity in all interactions and assignments.
  • Supervise staff and provide leadership for daily operations.
  • Promote the department vision of providing excellent service to all guests.
  • Communicate with guests to understand concerns and use tools to resolve issues in a timely manner.
  • Inspect buildings for janitorial needs.
  • Coordinate with the Department of Environmental Health and Safety and Department of Public Safety to ensure safe operations for staff and guests.
  • Maintain a secure, clean, and organized workspace.
  • Oversee and perform janitorial duties to help maintain a high standard of cleanliness.
  • Promote effective communication between staff and management.
  • Assist as needed with other administrative duties.
Qualifications:
  • Must agree with and be able to sign our Statement of Faith.
  • Maintains a personal relationship with Jesus Christ.
  • Regularly attends a local Bible-believing church.
  • Customer service skills: friendly and courteous with customers.
  • Attention to details: eyes on guest service standards, costs, safety.
  • Leadership skills: leads by example, resolves conflicts, and gets the job done.
  • Management skills: capable of working with a wide range of staff.
  • Organizational skills: provides oversight of schedules, shipments, and cleaning.
  • Problem-solving skills: ability to multitask and think quickly under pressure.
  • Speaking skills: accurately and easily communicate standards and give orders.
  • Stamina: willing to work long hours and be on their feet for long periods.
Education & Experience:
  • Any combination of education and job-related experience that provides the required knowledge and ability to perform the necessary duties and responsibilities.
  • Previous experience performing janitorial services and light maintenance preferred.
  • Well-read in Christian world views.


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