Customer Service Representative
4 days ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at CVS Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our Aetna Medicaid members and providers.
Key Responsibilities- Answer inbound calls and respond to inquiries regarding benefits, eligibility, services, and prior authorization requirements.
- Assist with an array of member and provider requests, including eligibility, provider changes, and requests for ID cards.
- Provide excellent customer service and resolve issues in a timely and professional manner.
- High school diploma or equivalent required.
- Ability to communicate effectively with members and providers orally and in written form.
- Must be able to work from home and be self-sufficient.
- Experience with working remotely in a call center setting is a plus.
At CVS Health, we offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan. We also offer paid time off, paid holidays, and a fully-paid term life insurance plan.
We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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