Customer Service Representative

4 days ago


Princeton, New Jersey, United States CVS Health Full time
Job Summary

We are seeking a highly skilled and compassionate Customer Service Representative to join our team at CVS Health. As a key member of our customer service team, you will be responsible for providing exceptional service to our Aetna Medicaid members and providers.

Key Responsibilities
  • Answer inbound calls and respond to inquiries regarding benefits, eligibility, services, and prior authorization requirements.
  • Assist with an array of member and provider requests, including eligibility, provider changes, and requests for ID cards.
  • Provide excellent customer service and resolve issues in a timely and professional manner.
Requirements
  • High school diploma or equivalent required.
  • Ability to communicate effectively with members and providers orally and in written form.
  • Must be able to work from home and be self-sufficient.
  • Experience with working remotely in a call center setting is a plus.
What We Offer

At CVS Health, we offer a comprehensive benefits package, including medical, dental, and vision benefits, as well as a 401(k) retirement savings plan and employee stock purchase plan. We also offer paid time off, paid holidays, and a fully-paid term life insurance plan.

We are committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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