Customer Service Representative

4 weeks ago


Princeton, New Jersey, United States SNI Companies Full time
Job Summary

We are seeking a highly skilled and professional Customer Service Representative to join our team at SNI Companies. As a key member of our team, you will be responsible for providing exceptional customer service to our members, ensuring their needs are met and exceeded.

Key Responsibilities:

Represent the credit union in a courteous and professional manner in all member interactions.
Accurately and efficiently perform maintenance on existing accounts in accordance to organization policies and procedures.
Process routine transactions such as deposits, withdrawals, check cashing, check verification, loan payments, etc in accordance to organization policies and procedures.
Provide accurate information to members regarding account information, organization products and services, and credit union policy.
Actively seek solutions to member concerns in a professional and diplomatic manner, and escalate accordingly.
Maintain a comprehensive and current knowledge of all organization products and services to explain, promote, and refer relevant products to meet the financial needs of each member.

Requirements:

High school diploma or equivalent.
Maintains a professional demeanor in appearance, communication, and action.
Well organized, able to multi-task and move quickly between priorities.
Maintains confidentiality of all members.
Solid working knowledge of PC-based programs.
Previous financial services, especially cash handling, preferred.
Ability to read, analyze, and interpret written communication.
Ability to comprehend and respond to common employee questions.
Ability to effectively present job-related information to employees.
Ability to perform basic mathematical equations.
Possess sufficient manual dexterity to skillfully operate standard office equipment including but not limited to: a computer, adding machine, facsimile machine, photocopier, and telephone.

What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional growth and development. If you are a motivated and customer-focused individual who is looking for a challenging and rewarding career opportunity, please submit your application today.

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