Director of Onboarding and Education

1 week ago

Phoenix, Arizona, United States Altea Healthcare Full time
Job Title: Director of Onboarding and Education

At Altea Healthcare, we are seeking a highly skilled and experienced Director of Onboarding and Education to lead our strategic direction and execution of onboarding, training, and continuous education programs for new and existing providers within our medical group.

Key Responsibilities:
  • Leadership & Team Management: Provide leadership, guidance, and oversight to the Onboarding and Education Specialist and Operations Admin Support teams, ensuring all onboarding, credentialing, and training processes meet organizational and regulatory standards.
  • Onboarding and Education Management: Direct the full-cycle onboarding process for new providers, from orientation to ongoing training and development, ensuring the delivery of Aarista system training, education refreshers, and other required training modules.
  • Chronic Care Management (CCM) Program Oversight: Manage and oversee the CCM program, ensuring accurate task assignments, program compliance, and regulatory adherence, monitoring CCM program performance, and providing feedback to providers and stakeholders to drive continuous improvement.
  • Training Development & Delivery: Lead the development and implementation of clinical education programs, including General Orientation and specialized refresher courses, ensuring that ongoing education is aligned with best practices, regulatory requirements, and organizational needs.
  • Operational Support & Collaboration: Work closely with Operations Admin Support to ensure all administrative aspects of onboarding, credentialing, and scheduling are managed effectively, partnering with the Director of Operations to provide seamless support to onboarding providers.
  • Reporting & Compliance: Provide regular reports to leadership on the status of onboarding, provider education, CCM program performance, and compliance metrics, ensuring that all documentation related to onboarding, credentialing, and education is accurate, up-to-date, and compliant with organizational policies.
  • Continuous Improvement Initiatives: Lead initiatives to enhance onboarding, training, and education processes, driving operational excellence and improved provider outcomes, staying up-to-date with industry trends and regulatory changes to ensure compliance and drive innovation in the onboarding and education processes.

Qualifications: Bachelor's degree in Healthcare Administration, Education, or a related field, 3-5 years of experience in healthcare administration/education, provider onboarding, or a similar leadership role, proven experience managing a team and overseeing complex training programs, proficient in Microsoft Office Suite and healthcare software (e.g., EMR systems), strong organizational and leadership skills, excellent communication and interpersonal skills.

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