Intake and Referral Manager

3 days ago

Auburn Hills, Michigan, United States Havenwyck Hospital Full time
Job Title: Intake and Referral Manager

Havenwyck Hospital is seeking a highly skilled and experienced Intake and Referral Manager to join our team of dedicated professionals.

Job Summary:

The Intake and Referral Manager is responsible for supervising the Assessment & Referral and Admitting department staff in coordination with the Director and in the absence of the Director. This position contributes to management activities and meetings to assist with the implementation and upholding of the organization's policies and procedures.

Key Responsibilities:
  • Supervise Assessment & Referral and Admitting department employees in daily activities in the Director's absence.
  • Provide feedback to the Director for Assessment & Referral and Admitting staff performance evaluations completed annually.
  • Educate and supervise staff in compliance with staff development in-service programs.
  • Obtain pre-certification as needed for patients being admitted into the hospital for care.
  • Work in partnership with UM team on issues with new admissions, missing authorizations, and/or delays in securing authorizations, as needed.
  • Have a working knowledge of insurance verification and benefits.
  • Provide consultation to intake and admitting staff regarding referral information and screenings.
  • Perform audits on the intake call log, including correcting discrepancies, and educating staff on inconsistencies.
  • Provide information to patients and referral sources regarding treatment programs, insurance information, and admission procedures.
  • Communicate with physicians, program directors, charge nurses, etc. regarding anticipated admissions.
  • Provide follow-up to referral sources and patients awaiting admission.
  • Perform phone screening evaluations to determine appropriateness of admission to the hospital, in consultation with the staff psychiatrist or Medical Director.
  • Provide referral assistance for patients assessed as being inappropriate for admission.
  • Maintain accurate census board and reports for senior management.
  • Participate in marketing projects as necessary.
  • Coordinate admitting services to attain payor-mix and census objectives.
  • Collect records and analyze admitting statistics and report these to required offices.
  • Facilitate increased community relations with referral sources, patients, and families.
  • May be required to work on call.
Benefits:
  • Challenging and rewarding work environment
  • Competitive Compensation & Generous Paid Time Off
  • Excellent Medical, Dental, Vision, and Prescription Drug Plan
  • (K) with company match and discounted stock plan
  • Career development opportunities within UHS and its subsidiaries
  • Free Basic Life Insurance
  • Tuition Reimbursement
  • SoFi Student Loan Refinancing Program
About Havenwyck Hospital:

Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital, overlooking Lake Galloway in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents, and adults.

Our ultimate goal is to build strength, confidence, and knowledge within each patient, in hopes that they may continue learning and understanding their needs and practicing self-care for the rest of their lives.

Qualifications:
  • Bachelor's degree in Nursing or Master's degree in Social Work is required.
  • Minimum of one year of clinical and management experience in an inpatient psychiatric facility is preferred.
  • At least two to five years of clinical experience in a medical hospital setting is required.
  • Valid license as a Registered Nurse or Social Worker (LLMSW) in the State of Michigan is required, Fully Licensed Social Worker (LMSW) is preferred.
  • Employees must be in good standing (employment/corrective action history, evaluation, etc.) to be considered for internal transfers.

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