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Behavioral Health Services Coordinator
2 months ago
Havenwyck Hospital is seeking a highly skilled and experienced Intake and Referral Manager to join our team of dedicated professionals. As a key member of our management team, you will be responsible for supervising the Assessment & Referral and Admitting department staff, ensuring the smooth operation of our hospital's intake and referral processes.
Key Responsibilities- Supervise and mentor Assessment & Referral and Admitting department employees to ensure excellent patient care and service.
- Conduct initial pre-authorizations reviews with insurance companies and Community Mental Health organizations as needed.
- Provide feedback to the Director on staff performance evaluations and contribute to the development of staff development in-service programs.
- Collaborate with the UM team to resolve issues related to new admissions, missing authorizations, and delays in securing authorizations.
- Develop and maintain a working knowledge of insurance verification and benefits.
- Provide consultation to intake and admitting staff on referral information and screenings.
- Perform audits on the intake call log, correcting discrepancies and educating staff on inconsistencies.
- Communicate with physicians, program directors, and other stakeholders regarding anticipated admissions.
- Provide follow-up to referral sources and patients awaiting admission.
- Conduct phone screening evaluations to determine the appropriateness of admission to the hospital, in consultation with the staff psychiatrist or Medical Director.
- Provide referral assistance for patients assessed as being inappropriate for admission.
- Maintain accurate census board and reports for senior management.
- Participate in marketing projects as necessary.
- Coordinate admitting services to achieve payor-mix and census objectives.
- Collect and analyze admitting statistics and report these to required offices.
- Foster strong relationships with referral sources, patients, and families.
- Bachelor's degree in Nursing or Master's degree in Social Work is required.
- Minimum of one year of clinical and management experience in an inpatient psychiatric facility is preferred.
- At least two to five years of clinical experience in a medical hospital setting is required.
- Valid license as a Registered Nurse or Social Worker (LLMSW) in the State of Michigan is required, Fully Licensed Social Worker (LMSW) is preferred.
- Employees must be in good standing (employment/corrective action history, evaluation, etc.) to be considered for internal transfers.
