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Customer Service Ambassador
1 month ago
Guest Service Representative
We are seeking a highly skilled Guest Service Representative to join our team at Suburban Extended Stay Hotel Washington PA. As a key member of our front desk team, you will be responsible for delivering exceptional guest experiences and ensuring the smooth operation of our hotel.
Key Responsibilities:
- Provide exceptional customer service to guests via phone, in-person, and email
- Process guest check-ins and check-outs, including handling payments and billing
- Assist guests with dining and directions, as well as provide information on local attractions and services
- Maintain accurate records and reports, including inventory management and laundry operations
- Ensure compliance with safety and security procedures, and respond promptly to any incidents or emergencies
Requirements:
- Minimum 2 years of consistent employment experience
- Flexibility to work a variety of shifts, including weekends and holidays
- Excellent communication and interpersonal skills
- Ability to work accurately and efficiently in a fast-paced environment
- Strong attention to detail and ability to multitask
Compensation: $14 hourly