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Medicare Engagement Specialist

2 months ago

Appleton, Wisconsin, United States VirtualVocations Full time

Medicare Member Engagement Specialist

**Job Summary**

VirtualVocations is seeking a skilled Medicare Member Engagement Specialist to enhance member engagement and retention. As a key member of our team, you will play a crucial role in ensuring our members receive exceptional support and guidance throughout their Medicare journey.

**Key Responsibilities**

* Conduct outreach to new Medicare members to assist them with their plans and ensure a smooth onboarding process
* Serve as a navigator, providing guidance and support to members to ensure their satisfaction and engagement
* Log all member contacts in a database and participate in member engagement work groups to drive continuous improvement

**Required Qualifications**

* High School diploma or equivalent
* 2 years of experience in customer service, consumer advocacy, or healthcare systems
* Experience conducting intake, interviews, or research of consumer or provider issues
* Basic understanding of managed healthcare systems and Medicare
* Preferred: Associate's or Bachelor's Degree in Social Work, Human Services, or related field

**What We Offer**

* Competitive salary and benefits package
* Opportunity to work with a dynamic and growing company
* Collaborative and supportive work environment

**How to Apply**

If you are a motivated and customer-focused individual with a passion for healthcare, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you