IT Support Specialist

2 days ago

Appleton, Wisconsin, United States Airgas Full time
Job Title: IT Support Specialist

Are you a skilled IT professional looking for a challenging role in a dynamic team? We are seeking an IT Support Specialist to join our project team at Airgas.

Job Summary:

The IT Support Specialist will be responsible for implementing defined special IT projects, providing technical support and consultation for IT projects and initiatives, and ensuring Corporate IT projects and support are performed in accordance with the overall project plan for Airgas North Division.

Key Responsibilities:
  • Provide technical support and consultation for IT projects and initiatives
  • Execute project plans through the coordination of available resources
  • Establish and maintain effective relationships with Internal IT, Business, and Vendors
  • Participate in off-hours engagement for project implementation when required
  • Ensure IT equipment, hardware, and software are regularly updated to meet organizational needs and security standards
  • Assist in deploying software packages, such as Windows OS, Microsoft Office, and approved applications
  • Troubleshoot and resolve hardware and software conflicts
  • Maintain and configure shared network printers and local printers
  • Assist in the administering of WAN, LAN, WAP equipment
  • Work with 3rd Tier network teams to configure/troubleshoot new network installations
  • Catch and instruct site contacts on the setup and troubleshooting of local IT equipment
  • Work with telecom vendors for purchase and installation of Airgas approved/standard telephony systems
  • Provide hands-on network and telephony functions in support of new initiatives, troubleshooting, and team support
  • Engage/coordinate approved vendors for technical support related to telephony and network connectivity
  • Deliver technical support to end-users, addressing PC, hardware, software, and IT infrastructure issues promptly and effectively
  • Assist in evaluating and testing new technologies for feasibility and implementation
  • Develop and maintain comprehensive project documentation, technical documentation, diagrams, and standard operating procedures
Requirements:
  • Bachelor's degree in management information systems, computer science, or related field, or equivalent work experience
  • 3+ years of experience in a Microsoft operating system environment
  • 3+ years of experience with...

For full information, follow the application link.

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