Field Operations Specialist

1 week ago


Clearfield, Pennsylvania, United States V Group Inc. Full time

As a key member of the V Group Inc. team, this Field Operations Specialist role offers a unique opportunity to leverage your technical expertise in PC hardware/software installation, configuration, and troubleshooting to drive business success.

About the Job

The ideal candidate will have a strong background in enterprise LAN/WAN environments, with experience installing and supporting laptops, docking stations, and multifunction print devices.

This is a challenging role that requires continuous attention to detail, high performance in a fast-paced environment, and excellent communication skills.

In return for your hard work and dedication, we offer a competitive salary range of $80,000 - $110,000 per year, depending on experience.

Job Description:

  • Install computer system hardware, software, and related peripherals in accordance with departmental procedures and technical manuals.
  • Install and configure PC hardware and peripherals to meet user requirements.
  • Troubleshoot Cisco VPN routers and provide direct support for workstation requests and issues.
  • Provide PC-related support to end users via in-person, telephone, and email.
  • Process requests for enterprise user accounts and monitor workstations for compliance.
  • Create and update Remedy tickets and ensure mobile devices and adapters are kept current with latest patches, drivers, firmware, and software updates.
  • Masters the troubleshooting procedures and support requirements for garage diagnostic software and adapters.
  • Support for telecommunication equipment and services, including wiring, analog lines, VoIP sets, audio and video conference equipment, smartboards, web conferencing, and unified communications (i.e. Microsoft Teams).

Requirements:

  • Valid Driver's License.
  • Ability and flexibility to travel to areas outside of the designated region to attend trainings, meetings, or assist other districts when required.
  • 2+ years' experience installing, configuring, and troubleshooting PC hardware/software in an enterprise LAN/WAN environment.
  • 2+ years' experience installing and supporting laptops/docking stations.
  • 2+ years' experience installing and supporting multifunction print devices.
  • 2+ years' experience with Remedy or similar ticketing system.
  • 2+ years' experience with premise cabling (installing Cat5e/6 cable and terminations).
  • Possess the following core competencies: continuous attention to detail, high performance in a fast-paced, multitasking environment, disciplined to follow established SOPs, and effective communication skills, both written and spoken, in the English language.


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