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Branch Service Manager

2 months ago

Medford, Oregon, United States Penske Transportation Solutions Full time
Job Summary

We are seeking a highly skilled Branch Service Manager to join our team at Penske Transportation Solutions. As a key member of our operations team, you will be responsible for ensuring the highest level of customer satisfaction and service delivery.

Key Responsibilities
  • Develop and implement preventative maintenance schedules to ensure optimal equipment performance and minimize downtime.
  • Lead the resolution of customer complaints and concerns in a timely and professional manner.
  • Recruit, train, and evaluate personnel to ensure they have the skills and knowledge required to meet our high standards.
  • Collaborate with company officials to identify opportunities for growth and improvement.
  • Direct and supervise a team of associates to ensure seamless execution of sales, inventory, and customer service activities.
  • Provide coaching and guidance to staff to help them overcome challenges and achieve their goals.
  • Plan and manage work schedules to ensure efficient use of resources and minimize costs.
  • Prepare and present sales and inventory reports to management and budget departments.
  • Develop pricing strategies to ensure profitability and competitiveness.
Requirements
  • Proven experience in a leadership role with a focus on customer service and operations.
  • Strong communication and interpersonal skills.
  • Ability to analyze data and make informed decisions.
  • Experience with inventory management and sales reporting.
  • Knowledge of pricing strategies and market trends.