Technical Service Director

11 hours ago


Medford, Oregon, United States Pacific Office Automation Full time
Job Overview

Pacific Office Automation is a leading document imaging and technology dealer with a strong presence in the western United States. With over 40 years of experience in office equipment and technology sales/service, we have established ourselves as a trusted partner for top manufacturers such as Canon, Sharp, Konica Minolta, HP, Ricoh, and Lexmark.

We are seeking a highly skilled Technical Manager to oversee our technical operations in Medford, Oregon. As a key member of our team, you will be responsible for managing a team of technical staff, ensuring high levels of customer retention, and maintaining a strong focus on service excellence.

Key Responsibilities

  • Oversee the daily activities of Mechanical, Network, and Managed IT Technicians
  • Coordinate field, shop, and dispatch activities within the branch
  • Maintain profit levels comparable to industry benchmarks
  • Focus on customer retention, award-winning service, and budget management

Requirements

  • 3-5 years of experience in the copier/printer repair industry
  • Prior experience managing 10+ service employees
  • Minimum 3 years of experience in a management or supervisor role
  • Demonstrated ability to recruit, motivate, and train technical staff
  • Strong problem-solving skills and ability to set compensation structures
  • Ability to manage approximately 30 technical staff individuals and hold them accountable for territory integrity, response time, and daily calls

What We Offer

  • Advancement and growth opportunities into leadership roles
  • A team-player environment with a focus on collaboration and open communication
  • Competitive medical, dental, and vision insurance plans
  • Matched 401(k) plan
  • PTO, vacation, and sick leave
  • FSA/HSA programs

Pacific Office Automation is an equal employment opportunity employer and celebrates diversity in the workplace. We are committed to providing a safe and inclusive environment for all employees and applicants.



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