Member Service Specialist

6 days ago

Medford, Oregon, United States Northwest Community Credit Union Full time
Job Title: Member Service Specialist

We are seeking a highly skilled and customer-focused Member Service Specialist to join our team at Northwest Community Credit Union. As a Member Service Specialist, you will be responsible for delivering exceptional member service by meeting members' needs through our sales and service culture.

Key Responsibilities:
  • Approach, welcome, and engage all visitors who come into the branch, managing the traffic flow of members with a sense of urgency to provide minimal wait times.
  • Identify, refer, or originate all products and services offered by the credit union.
  • Receive, process, and post member financial transactions, including deposits, withdrawals, transfers, and loan payments in an accurate and efficient manner.
  • Process cash orders with management oversight, complete wire transactions, and check 21.
  • Respond and resolve members' requests, concerns, and complaints, and/or direct the member to the proper person/department for assistance.
  • Balance cash drawer and daily transactions, balance vault and cash dispensers when necessary.
  • Assist management with certifications, key assignments, and balancing the vault.
  • Record detailed notes to document member interactions, complex situations, and transactions to minimize lapses in employee communication or member service.
  • Understand and comply with federal and state regulations relating to financial products and services as well as policies and procedures and regulations pertaining to the Bank Secrecy Act (BSA).
  • Take a proactive approach to learning new credit union systems and processes.
  • Maintain a professional image and engage as a positive team member.
  • Complete all required training, follow all security procedures and processes, including but not limited to, BSA regulations, including completing CTR and SAR reports when applicable.
Requirements:
  • A minimum of one (1) year of experience interaction with customers and cash handling or an equivalent role or work experience.
  • Must be eligible for NMLS.
Benefits:

This position is eligible for coverage under the credit union's group welfare benefits program, including medical, dental, vision, and life insurance coverage. Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision, and life insurance coverage. Coverage covered at 100% by the credit union includes Basic Life/Accidental Death & Dismemberment (AD&D) Insurance, Long-Term Disability, and Travel Accident Coverage. Employees share in the cost of Medical Insurance, which also includes Dental and Vision coverage. Employees also have the option to elect voluntary coverage for Life/AD&D, Short-Term Disability, and AFLAC at 100% of the cost.

Full-Time Regular employees accrue 8 hours of vacation and 8 hours of sick leave, on a monthly basis. Full-Time Regular hired employees also receive 11 paid holidays throughout the calendar year, 1 floating holiday, 16 hours of self-care time, and 16 hours of volunteer time.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

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