Customer Experience Manager

15 hours ago


Raleigh, North Carolina, United States PNC Financial Services Group Full time
Company Overview
PNC Financial Services Group is a leading provider of financial services in the United States. With a strong presence in retail banking, we offer a wide range of products and services to individuals, businesses, and organizations.

Our company values include customer satisfaction, employee development, and community involvement. We strive to create a positive work environment that fosters collaboration, innovation, and growth.

We are committed to providing our customers with exceptional service and support. Our team of experienced professionals works together to deliver customized solutions that meet their unique needs.

Salary: $65,000 - $80,000 per year

Job Description

Key Responsibilities:
  • Coach and mentor tellers to deliver excellent customer service and achieve sales goals.
  • Supervise daily operations, including customer transactions and branch activities.
  • Identify opportunities to cross-sell PNC products and services.
  • Develop and implement strategies to improve customer satisfaction and loyalty.


Required Skills and Qualifications:

Preferred Skills:
Accountability, Banking, Client Loyalty, Customer Experience (CX), Customer Service, Identifying Opportunities, Leveraging Technology, Proactive Sales

Competencies:
Accuracy and Attention to Detail, Addressing Customer Needs, Coaching Others, Digital Awareness, Effective Communications, Fraud Detection and Prevention, Managing Multiple Priorities, Matrix Management, Problem Solving, Understanding Customer Needs

Work Experience:
Roles at this level typically require 1+ years of related experience in retail banking or a related field. In lieu of a degree, a comparable combination of education, job-specific certification(s), and experience may be considered.

Benefits:

PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include medical/prescription drug coverage, dental and vision options, employee and spouse/child life insurance, short and long-term disability protection, 401(k) with PNC match, pension and stock purchase plans, dependent care reimbursement account, back-up child/elder care, adoption, surrogacy, and doula reimbursement, educational assistance, and a robust wellness program with financial incentives.

Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law.

California Residents:
Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

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