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IT Support Specialist

4 weeks ago

Ankeny, Iowa, United States City of Ankeny Full time
Job Summary

The City of Ankeny is seeking a skilled IT Technician to join its IT Department. This role involves providing technical support to staff, resolving issues related to information technology systems, and ensuring the smooth operation of these systems.

Key Responsibilities
  • Assist staff with the operation of information technology systems, resolve problems, and correct errors.
  • Perform desktop administration duties, including maintaining computer hardware, user software programs, and working with vendor client support.
  • Troubleshoot computer hardware, software, and security issues, and implement solutions.
  • Handle computer support requests from staff, answer questions, and provide assistance as needed on hardware and software related to workstations and VoIP operations.
  • Document repairs and procedures for client computers, maintain and update computer documentation, and keep inventory documentation current.
  • Purchase new desktop computers, laptops, tablets, desktop components, and replacement parts, and configure, image, deploy, repair, and maintain staff computers, peripheral devices, and software applications.
  • Support specialized Police department and Fire department mobile data computers, tablets, and mobile in-car video.
  • Communicate and interact as needed with staff and support vendors, participate in training, workshops, and programs relevant to duties, and inspect and keep computer areas clean, organized, and in good working order at all locations.
  • Assist with client computer printing, network connectivity, and hardware device support, and install and configure Microsoft Windows desktop operating system, test patches, security fixes, and service packs to MS OS and applications.
Requirements and Skills
  • Graduation from a technical school, accredited college or university with a degree in the computer field, or a degree in a closely related field and three years' work experience in supporting computer systems is preferred.
  • Additional technical certifications are beneficial.
  • Knowledge of standard office procedures and familiarity with current Windows desktop operating system, including installing, troubleshooting, and configuring a computer.
  • Ability to understand and carry out oral and written instructions, as well as departmental policies and routines, and establish and maintain effective working relationships with fellow workers, vendors, and the public.
  • Strong organizational and documentation skills.
Working Conditions

Works in office and non-office environments, performs physical labor moving and installing computer equipment, and must keep regular and reliable attendance at work.

Physical Requirements

Must be sighted, must be able to hear a normal conversation, must be able to speak clearly at a normal rate of conversation, and must be able to lift computers, monitors, printers, and related computer components.