Customer Service Representative

3 weeks ago


Ankeny, Iowa, United States Signarama Ankeny, IA Full time
Job Overview

We are seeking a highly organized and customer-focused individual to join our team as a Receptionist/Sales Support Specialist at Signarama Ankeny. As the first point of contact for our customers, you will play a crucial role in helping them bring their signage visions to life while supporting our sales team.

Key Responsibilities
  • Customer Engagement: Greet walk-in and call-in customers, direct them to the proper team member(s), and follow up with customers regarding estimates, items needed for their order or permitting, scheduling, and more to ensure the project continues moving forward.
  • Sales Support: Assist in preparing work orders with precision, secure necessary down payments, and finalize payments upon project completion. Assist in updating work orders, ordering materials/items for the work orders, permitting, and scheduling.
  • Relationship Management: Maintain strong relationships with vendors for sourcing and the production team to ensure clarity and quality in all orders.
  • Operational Excellence: Assist in various store operations, ensure all administrative tasks like reporting and invoicing are handled efficiently, and maintain a clean and professional store appearance.
Professional Growth
  • Gain valuable experience in customer relationship management and in-house marketing in a globally recognized brand.
What We Offer
  • Competitive Salary
  • Professional Development Opportunities
  • Dynamic and Supportive Work Environment
Qualifications
  • Strong proficiency in computer operations, including Windows Office and POS systems.
  • Excellent command of the English language with strong spelling, grammar, and proofreading skills.
  • Understanding of basic sales and telemarketing principles.
  • Exceptional communication and customer service skills.
  • Ability to stand for extended periods and manage frequent computer use.


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