Scheduling Coordinator

4 weeks ago


Ankeny, Iowa, United States Caravel Autism Health Full time

Job Summary

The Scheduling Specialist plays a vital role in supporting the clinical team at Caravel Autism Health. This position is responsible for timely and accurate scheduling changes, coordinating start of service for clients, and providing general facilities support.

Key Responsibilities

  • Scheduling: Create and manage permanent schedules, scheduling variances, and family guidance.
  • Client and Staff Management: Accurately record client and staff cancelations, reschedules, and other scheduled time off.
  • Communication: Timely execution of scheduling communication/task needs, implementing best practices for scheduling, and meeting or exceeding treatment delivery goals.
  • Training and Onboarding: Schedule trainings, onboarding new clients, and supporting additional in-market centers with scheduling operations.
  • Facilities Support: Greet clients and families, answer phones, and facilitate timely and accurate flow of communication between the clinic and corporate support functions.

Requirements

  • Education: High school graduate/GED equivalent.
  • Experience: At least one-year comparable experience working with clients and/or families in a medical or therapeutic setting.
  • Skills and Competencies: Strong organizational skills, attention to detail, experience working with multi-line phone systems, and knowledge of HIPAA privacy and security rules and regulations.

Work Environment

This is a largely sedentary role, with frequent sitting and computer keyboarding required. Employee will be required to sit, talk, hear, type, and write. Occasional bending, squatting, stooping, and lifting (up to 35 pounds) is required.



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