Driver and Identification Service Center Specialist
4 weeks ago
The Iowa Department of Transportation is seeking a highly skilled Driver and Identification Service Center Specialist to join our team. As a key member of our staff, you will be responsible for issuing accurate licensure and driving tests to ensure the safety of Iowa's public.
This is a critical role that requires a high level of attention to detail, excellent customer service skills, and the ability to work in a fast-paced environment. If you are a motivated and organized individual who is passionate about public safety, we encourage you to apply.
Key Responsibilities:
- Issue licenses or identification documents to Iowa drivers and citizens
- Administer and score motorcycle skills, car, truck, passenger, and CDL pre-trip, skills, and road driving examinations
- Provide expert knowledge of driver's license eligibility, licensing requirements, and identification requirements based on the federal REAL ID standards
- Review State and Federal record and database information to determine issuance/non-issuance eligibility
- Complete vision and hearing screenings
- Obtain customer photo and signature for licenses or identification documents
- Act as point of contact for customer questions and inquiries
- Support teammates through knowledge sharing, training, mentoring, and other activities
Requirements:
- Graduation from high school (or GED equivalent) and experience equal to three years of full-time clerical or closely related work
- A total of three years of education and/or full-time experience, where thirty semester hours of accredited college or university coursework in any field equals one year of full-time experience
- Current, continuous experience in the state executive branch that includes six months of full-time work as a Driver & Identification Service Center Associate
What We Offer:
- Competitive pay and benefits package, including health, dental, flexible spending, and life insurance
- Opportunities for professional growth and development
- Paid time off, including biweekly vacation, separate sick leave, accruals rollover on a yearly basis, and 9 paid holidays per year
- Iowa Public Employee Retirement System (IPERS) Retirement Package with employer match
- Optional 401A plan with employer contributions
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