Policy Support Specialist

2 weeks ago


New Bedford, Massachusetts, United States Concord Group Insurance Full time
Job Summary

The Policy Support Technician plays a vital role in the Underwriting Department, providing general clerical support to ensure the smooth operation of underwriting activities.

Key Responsibilities
  • Process applications for insurance, renewals, endorsements, cancellations, and audits in accordance with established procedures and guidelines.
  • Accurately enter business information into the company portal and maintain policy files in proper order.
  • Communicate effectively with agents and company departments via phone or letter.
  • Provide technical assistance to support the Underwriting Operation and interpret verbal and written instructions, manuals, and rates.
  • Prepare requests for reports from information or service bureaus as needed.
  • Maintain a clean and organized work area, ensuring proper care of equipment and supplies.
Requirements
  • High School diploma or equivalent required.
  • Experience with Microsoft Outlook is preferred.
  • Above average communication skills (written and verbal) and strong attention to detail are essential.
  • Able to work effectively as a team player and resolve problems in a timely manner.
Benefits

Concord Group employees enjoy a comprehensive total compensation package, including medical, vision, dental, life, and disability insurance. A generous Paid Time Off Program and competitive 401(k) plan with company match are also offered.

About Us

The Concord Group is a leading regional provider of property and casualty insurance, dedicated to protecting families and small businesses in our communities. Our positive work environment, competitive benefits, and rapid growth make us a great place to build your career.



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