Student Account Specialist

5 days ago

New Rochelle, New York, United States IONA UNIVERSITY Full time
About the Role

We are seeking a highly skilled and detail-oriented Student Account Specialist to join our team at Iona University. As a key member of our Student Financial Services department, you will play a critical role in providing exceptional service to our students, staff, and community members.

Key Responsibilities
  • Accounts Receivable Management: Manage and collect past due balances, proactively communicating with students regarding their account status and reviewing accounts for existing and potential aid.
  • Debt Resolution: Actively pursue debts not within the current term, using discretion and independent judgment to settle past due balances and make specialized payment arrangements.
  • Customer Service: Provide information on various topics related to student financial services to students, staff, parents, and community members, in-person and via various communication methods.
  • Financial Planning: Conduct assessments of student needs and proactively engage students in conversation and financial planning related to their college experience.
  • Accounting and Refunding: Act as the primary point of contact for students, staff, and college departments in accurately receipting, recording, refunding, and balancing tuition payments and university revenues.
  • Dispute Resolution: Work closely with student financial services staff to research and resolve or redirect student disputes and appeals.
  • Process Management: Handle one or more district-wide processes related to core areas of responsibility, such as third-party payments, in-house payment plans, wire transfers, billing, outreach, returned check processing, credit card refunding, tuition insurance program administration, student health and tuition insurance waiver process, office mail, and e-mail.
  • Cashiering and Refunding: Perform complex cashiering and refunding functions for student accounts, ensuring familiarity with university payment, billing, and refund policies, institutional and FERPA confidentiality regulations, and Federal Title IV cash management regulations.
  • Discrepancy Resolution: Research and resolve discrepancies and/or disputes related to core areas of responsibility, providing appropriate referrals with supporting documentation as required.
  • Administrative Support: Assist with front desk coverage, various student financial services mailing, call, and outreach campaigns, including email merge messaging. Serve as Office Manager, ordering office supplies and stationery, and coding invoices for Accounts Payable.
  • Professional Development: Regularly upgrade and refresh knowledge and skills through required attendance at training sessions, student financial services functions, and staff meetings.
  • University Events: Participate in university events such as Orientation, Accepted Students Days, Open Houses, Move-In and Welcome Weekends, and Graduation Fair.
Requirements
  • Bachelor's degree and two years of experience.
  • Specific knowledge of university, local, state, and federal regulations regarding billing, payment, refunding, and confidentiality.
  • Ability to effectively communicate in oral and written form with a diverse customer base in a welcoming and friendly manner.
  • Ability to maintain accurate records.
  • Ability to defuse anger and resolve complaints/issues.
  • Ability to utilize various resources, such as handbooks, internet, regulations, etc., to research questions and find appropriate answers.
  • Skilled at explaining terms, concepts, and technology in plain language.
  • Skilled in the use of Student Information systems, word processing programs, spreadsheets, email, and other computer programs.
  • Skilled in using a computer and in data entry.

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