Resident Services Coordinator

9 hours ago

Indianapolis, Indiana, United States Pepper Pike Staffing LLC Full time
Job Title: Resident Services Coordinator

At Pepper Pike Staffing LLC, we are seeking a highly skilled and organized Resident Services Coordinator to join our team. This role is responsible for maintaining an efficient workflow of work orders, coordination, and follow-up to ensure completion and high levels of resident satisfaction and retention.

Key Responsibilities:
  • Work closely with the Property Manager and Maintenance Supervisor to achieve an efficient workflow of orders, control spending, make-ready apartments, cleaning, housekeeping, etc. and follow up on work orders and ensure their completion as well as the completion of renovations and other projects.
  • Provide exceptional customer service to residents using problem-solving skills that best suit the workflow and business needs of the property.
  • Complete all administrative work in an organized and timely manner.
  • Monitor resident services to ensure all resident needs are met.
  • Receive and dispatch all maintenance work orders.
  • Assist in the management of all unit turnover efforts and manage all move-in/move-out inspections.
  • Coordinate the workload of the maintenance staff along with the Property Manager.
  • Work with the Property Manager to achieve an efficient workflow of orders, make-ready apartments, cleaning, housekeeping, etc. and follow up on work orders and ensure their completion as well as the completion of renovations and other construction projects.
  • Work with the Property Manager and others to forecast spending based on future needs of the community (i.e. make-ready, painting, etc.) and assist in the delivery of costs for accounting purposes.
  • Assist office and maintenance staff as necessary.
  • Create and sustain a sense of community.
  • Perform other duties as assigned.
Requirements:
  • Two or more years' experience as a Resident Services Coordinator in residential property management or a related field is required.
  • A high school education or equivalent is required. A two-year college degree is preferred.
  • Knowledge of Yardi Voyager or any other property management software is a plus.
  • The ability to communicate efficiently and effectively with all levels of employees and other parties.
  • Knowledge of intermediate mathematical functions.
  • Excellent information management and data entry skills.
  • Excellent time and organizational skills and ability to prioritize.
  • Knowledge of on-site maintenance processes.
  • Basic computer knowledge of all Microsoft software.
  • Ability to communicate efficiently and effectively with all levels of internal and external contacts.
  • Ability to establish and maintain positive working relationships.
  • Ability to apply excellent phone communication and customer service skills with residents.
  • Ability to travel 5-10% of the time as needed.
  • Ability to pass a criminal and/or credit background check.
Physical Requirements:
  • The physical requirements of this position are related to a standard office environment. Must be able to utilize a phone, computer, and screen, and other office equipment. While performing the duties of the job, the employee is required to hear, talk, reach, stoop, or kneel, and sit; Must be able to walk for extended periods of time under various weather conditions to tour the property. Must be able to occasionally lift up to 25 pounds.

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