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Accounts Receivable Specialist

2 months ago

Somerville, Massachusetts, United States CATALDO AMBULANCE Full time
Job Description

Collection Specialist

I. Overview

The Collection Specialist plays a vital role in managing the collection of overdue private invoices from our established clientele. This position is crucial for addressing customer billing inquiries and minimizing accounts receivable delays. The role is integral to the financial health of the organization.

II. Key Responsibilities:

  • Conduct a minimum of 30 collection calls each hour
  • Resolve billing discrepancies related to insurance with clients and insurance providers
  • Manage a high volume of incoming calls
  • Act as the primary contact for patient inquiries
  • Communicate effectively in both verbal and written formats
  • Address customer questions, rectify discrepancies, and process account adjustments
  • Exhibit exceptional customer service and problem-solving skills, including assisting patients with alternative payment methods and plans
  • Have a foundational understanding of government and commercial insurance as well as Credit & Collections policies
  • Identify the necessity for rebilling to insurance
  • Handle sensitive information with utmost confidentiality
  • Ensure patient information remains confidential during communications
  • Utilize various reports and the collection module to manage aged invoices
  • Notify the Revenue Cycle Manager of potential issues that may impact collections
  • Achieve productivity targets as established by management
  • Leverage available resources to gather updated information and resend correspondence
  • Additional tasks and responsibilities may be assigned as needed

III. Required Qualifications:

  • Proficient in Microsoft Office Suite, particularly Excel and Word
  • Strong communication, analytical, and problem-solving abilities
  • High attention to detail and the capability to thrive in a fast-paced, collaborative environment
  • Excellent customer service and telephone etiquette
  • Prior experience in collections or customer service is advantageous
  • Familiarity with HIPAA and healthcare regulations is a plus
  • High School diploma or GED is mandatory
  • Fluency in Spanish is beneficial but not required
  • Maintain a positive and professional demeanor at all times
  • Understanding of Medicaid and Medicare guidelines is preferred
  • Experience with ambulance billing is a plus
  • 3-5 years of experience in Accounts Receivable follow-up is desired

The above description outlines the general nature and level of work performed by individuals in this role. It is not an exhaustive list of all duties, responsibilities, knowledge, skills, and abilities associated with this position.

Cataldo Ambulance is an Equal Opportunity / Affirmative Action Employer.

All qualified candidates will receive consideration for employment without regard to disability, race, color, veteran status, religion, sex, or national origin. Individuals with Disabilities and Veterans are encouraged to apply.