Desktop Support and Helpdesk Technician

3 days ago


Denver, Colorado, United States Alerio Technology Group Full time
Job Summary
Alerio Technology Group is searching for a highly skilled IT Technical Support Specialist to join our team. This individual will be responsible for delivering top-tier technical support to our clients across the education and commercial sectors.

We offer a competitive salary range of $50,000 - $65,000 per annum, based on experience, to ensure that our team members are fairly compensated for their skills and dedication.

Key Responsibilities:
  • Provide technical support to clients through various channels, including phone, email, and chat.
  • Manage and respond to technical support tickets in a timely and professional manner.
  • Configure user profiles on computer systems and troubleshoot issues.
  • Reset passwords and manage access levels for users.
  • Install and configure printers and other peripherals.
  • Troubleshoot and resolve technical issues with computers and applications.
  • Install and manage software applications on client devices.
  • Collaborate with colleagues to ensure seamless technical support delivery.

Requirements:
  • Minimum 1 year of experience in an IT helpdesk or technical support role.
  • Proficiency with Microsoft Office and Google Workspace.
  • Strong knowledge of Windows operating systems and basic networking concepts.
  • Ability to work independently and manage multiple tasks simultaneously.
  • Excellent communication and interpersonal skills.


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