Desktop Support Engineer

3 days ago


Denver, Colorado, United States K2 Staffing Full time
Job Description

The Desktop Support Engineer will be responsible for providing technical support for business desktop and server technologies, including Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. This is a key role within our team and requires excellent technical skills, strong customer service skills, and a professional demeanor.

Duties & Responsibilities:
  • Provide end-user assistance and technical guidance on Windows Desktop related issues.
  • Serve as the primary point of contact for Windows Server-related concerns.
  • Assist with monitoring alert systems and take appropriate action according to established guidelines.
  • Utilize event logs to diagnose and resolve technical issues.
  • Receive escalated service requests requiring enhanced responses.
  • Conduct new user onboarding and provide network services and equipment installation.
  • Support LAN/WAN installation and maintenance.

Requirements:
  • Minimum three years of experience in similar positions such as IT help desk, IT desktop support, or IT service management.
  • A history of network and firewall administration.
  • Basic knowledge of network, server, and workstation troubleshooting.
  • Excellent customer service skills with a professional demeanor.
  • Strong written and verbal communication skills with experience presenting to groups.
  • Reliable work ethic and willingness to learn.

This is a full-time position located in Denver, CO. The estimated salary range for this role is $65,000 - $85,000 annually.

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