Computer Systems Technician
3 weeks ago
We are looking for a talented IT Helpdesk Technician to join our team at Alerio Technology Group. As an IT Helpdesk Technician, you will be responsible for providing technical support to our clients, including account management, user setup, troubleshooting, and general IT support.
Responsibilities:
- Manage and respond to support tickets in a timely and professional manner.
- Create and manage user accounts in Active Directory, Office365, and Google Admin.
- Set up and configure user profiles on computers.
- Reset passwords and manage access for users.
- Install and configure printers and other peripherals.
- Troubleshoot and resolve user issues with computers and applications.
- Install and manage software applications on computers.
- Assist with onboarding and offboarding staff, ensuring appropriate access levels are set.
- Provide excellent customer service and communicate effectively with clients.
Requirements:
- Experience in an IT helpdesk or technical support role.
- Proficiency with Active Directory, Office365, and Google Admin.
- Strong knowledge of Windows operating systems and basic networking concepts.
- Experience with setting up and troubleshooting computers, printers, and other peripherals.
- Ability to work independently and manage multiple tasks simultaneously.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
Salary Range: $65,000 - $85,000 per year.
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