Desktop Support Engineer
6 days ago
About the Job
This intermediate role involves performing troubleshooting and repair activities on various technology-based products, working closely with our team to ensure seamless technology operations for our clients. Your strong analytical skills, ability to adapt to changing situations, and excellent communication skills will make all the difference in driving customer satisfaction and loyalty.
Responsibilities
- Perform basic and moderately complex troubleshooting and repair activities on PC's, desktops, laptops, tablets, and printers.
- Provide expert support to client-identified VIPs, ensuring their needs are met promptly and professionally.
- Respond to change management requests, including installing new PC equipment, providing end-user desk-side support, and other related activities.
- Execute Install/Move/Add or Change (IMAC) activities efficiently, ensuring minimal downtime for clients.
Requirements
- Typically requires technical school certification or equivalent of 2-3 years of relevant experience.
- Maintain all required OEM certifications as directed by Management.
- Strong knowledge of relevant software and hardware systems, including ITIL methodologies and A+ certification.
Compensation
We offer a competitive salary: $65,000 - $85,000 per annum (dependent on location), as well as opportunities for growth and professional development in a collaborative and dynamic work environment.
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