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Jewelry Sales Professional

2 months ago

Doral, Florida, United States Brilliant Earth Full time
{"title": "Jewelry Sales Consultant", "description": "About the Role

At Brilliant Earth, we're passionate about creating a more sustainable, transparent, and compassionate jewelry industry. As a Jewelry Sales Consultant, you'll play a key role in helping us achieve this mission.

Key Responsibilities
  • Utilize sales strategies and deep product knowledge to guide customers through multiple purchasing decisions via appointments and walk-in consultations.
  • Manage a high volume of incoming sales leads via email, live chat, and phones to attain individual revenue targets.
  • Proactively greet, check-in, and assist customers in the purchasing process, creating a memorable, one-on-one customer experience.
  • Conduct post-sale appointments to assist and educate customers returning for pick-ups, exchanges, re-sizing, and other inquiries.
  • Call customers to confirm showroom appointments and answer any pre-appointment questions.
  • Review customer feedback surveys and online reviews, working with your leaders to continuously improve the customer experience and your sales performance.
  • Skillfully enforce policies within the waiting room to ensure a safe and pleasant experience for all guests, and ensure product security.
  • Open and/or close the showroom and waiting area.
  • Use our ERP system to manage your tasks and communicate cross-functionally.
  • Act as a brand advocate, sharing our mission of creating a more sustainable, transparent, and compassionate jewelry industry.
What We Offer
  • Competitive compensation and a robust benefits package.
  • A diverse, mission-minded team that's passionate about creating a more sustainable, transparent, and compassionate jewelry industry.
  • Opportunities for career growth and development, including regular 1-1's with your manager, training opportunities, and an annual 360 review process.
  • Sales incentive programs, including quarterly bonuses for achieving sales targets and additional bonuses for exceeding goals.
  • Continued education and professional development opportunities, including company-sponsored learning and access to tuition reimbursement for role-specific trainings.
  • Employee discounts on our jewelry and access to exclusive discounts on gym memberships and other wellness benefits.
  • Giving back and volunteer opportunities, including support for local initiatives and community service projects.
Requirements
  • A passion for the customer and a drive to exceed sales targets.
  • Excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment.
  • A keen eye for detail and a passion for process, with the ability to manage multiple tasks and priorities.
  • A team player with a collaborative mindset, who is committed to working together to achieve our mission.
How to Apply

If you're a motivated and customer-focused individual who is passionate about creating a more sustainable, transparent, and compassionate jewelry industry, we encourage you to apply for this exciting opportunity.

", "lang_code": "en-US"}