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Client Relations Specialist

2 months ago

Summerville, South Carolina, United States Bosch USA Full time

Company Overview

Why Choose Bosch?

At Bosch, our mission is to develop connected solutions that enhance the quality of life globally.

What We Value:

  • Make Your Impact: Contribute meaningfully with solutions designed for life.
  • Shape the Future: Seize the opportunities that tomorrow brings.
  • Find Your Fit: We provide the environment that allows you to thrive.
  • Achieve Work-Life Balance: Tailor your job to your lifestyle with our personalized support.
  • Embrace Team Spirit: Wherever you are, our collaborative spirit is with you.
  • Explore New Paths: As your journey evolves, we will support you.
  • Be Authentic: Your unique identity enriches our culture.
  • Give Back: We are passionate about our business and the environment, striving to protect both for future generations.

Welcome to a place where your ideas can lead to significant outcomes.

Welcome to Bosch.

Position Overview

We are seeking a dedicated customer service professional who excels in building and nurturing exceptional relationships with both internal and external stakeholders. This role requires adaptability to work effectively in a team setting or independently with minimal oversight in a dynamic environment.

Key Responsibilities:

  • Demonstrate professional communication skills in both face-to-face interactions and through various channels.
  • Assist in the initiation of customer delivery processes.
  • Engage with both internal teams and external clients.
  • Manage a high volume of telephone and email correspondence to address customer inquiries promptly and provide updates on any changes.
  • Facilitate daily customer order processing.
  • Participate in entry-level material planning activities.
  • Proactively resolve discrepancies by investigating the source of issues.
  • Coordinate transportation schedules for both routine and expedited services using customer and freight forwarding platforms.
  • Perform administrative tasks including filing, faxing, and scanning.
  • Adhere to records retention protocols as outlined in company directives.
  • Understand escalation processes and their purposes.
  • Utilize problem-solving techniques such as the 5 Whys or 8D methodologies.
  • Collaborate effectively with team members to provide support as needed.
  • Complete additional tasks as assigned.

Qualifications:

  • High School Diploma or equivalent preferred.
  • 3 to 5 years of experience in a warehouse or similar environment is required.
  • Proficient computer skills with familiarity in various software applications, especially MS Office and SAP ERP.
  • Strong verbal and written communication abilities, along with professional telephone etiquette, are essential.
  • Ability to manage stressful situations efficiently and professionally.
  • A commitment to teamwork to achieve sales objectives and ensure complete customer satisfaction.

Additional Information:

We are dedicated to fostering a diverse workforce and are an equal opportunity employer. Bosch actively supports STEM initiatives and community programs.