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Client Support Specialist

2 months ago

Houston, Texas, United States Pccarx Full time

Customer Service Representative

Job Category: Customer Service & Sales

Position Overview

  • Address customer inquiries through various channels including phone, chat, and email for North American clients.
  • Evaluate customer service requirements and deliver effective solutions.
  • Investigate and resolve customer grievances.
  • Process orders, communicate product availability, and monitor shipments.
  • Market products, services, and events to clientele.
  • Achieve and surpass targets through upselling and providing quotes.
  • Support Sales and Marketing Teams as needed.
  • Utilize CRM systems to document interactions.
  • Maintain a solid understanding of the pharmacy sector.
  • Handle returns and issue credits.
  • Guide members through the Members Only Site.
  • Submit sourcing requests for out-of-stock items.
  • Assist with customer onboarding.
  • Contribute to special projects as required.

Candidate Profile

  • High School Diploma or equivalent qualification.
  • Minimum of 1 year experience in Customer Service.
  • Familiarity with sales strategies and CRM tools.
  • Collaborative team player with strong problem-solving abilities.
  • Exceptional communication skills.
  • Detail-oriented and adaptable.
  • Basic computer proficiency.
  • Experience in call center environments and proficiency in Excel is advantageous.

About PCCA

PCCA empowers pharmacists to create customized medication solutions that positively affect patient outcomes. They offer products, education, and support to pharmacy members globally. Discover more at 'website here'.

Key Competencies

  • Written Communication: Advanced
  • Customer Service: Intermediate
  • Verbal Communication: Advanced
  • Team Collaboration: Advanced
  • Customer Support: Intermediate
  • Decision-Making: Intermediate
  • Empathy: Advanced
  • Active Listening: Intermediate
  • Commitment: Dedicated to achieving objectives
  • Impact Orientation: Motivated to contribute to success