Medical Customer Service Representative

1 week ago


Waterloo, Iowa, United States Biolife Plasma Services Full time
About the Role:

We are seeking a highly motivated and customer-focused individual to join our team as a Medical Customer Service Representative. As a key member of our plasma donation center team, you will be responsible for providing exceptional customer service to our donors, ensuring a safe and welcoming environment for all.

Responsibilities include:

  • Answering phone calls and responding to donor inquiries in a timely and professional manner
  • Greeting and welcoming donors, ensuring a positive experience from arrival to departure
  • Screening new and repeat donors, taking and recording vital signs and finger stick results
  • Using our Donor Information System to prepare donor charts, maintain accurate records, and coordinate donor compensation
  • Identifying operational opportunities for continuous improvement and initiating changes to center processes using company-approved procedures
  • Working a variety of shifts, including evenings, weekends, and holidays

We offer a competitive hourly wage of $16.00, as well as a comprehensive benefits package, including medical, dental, and vision insurance, a 401(k) plan, and paid time off. If you are a team player with excellent communication skills and a passion for delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

What We Offer:

At BioLife Plasma Services, we are committed to providing a safe and supportive work environment that fosters growth and development. We offer:

  • A competitive hourly wage of $16.00
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) plan with company match
  • Paid time off, including holidays and vacation days
  • Opportunities for career advancement and professional growth

We are an equal opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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