Customer Service Representative

4 days ago


Waterloo, Iowa, United States POS Professional Office Services, Inc. Full time
About the Role

We are seeking a highly skilled Customer Service Representative/Technical Support Specialist to join our team at POS Professional Office Services, Inc. in Waterloo, Iowa.

Key Responsibilities
  • Assist in the creation and updating of documentation, checklists, and procedures to ensure seamless customer support.
  • Provide exceptional customer service with a customer-first culture mindset, ensuring high-quality work and timely resolutions.
  • Execute day-to-day activities and processes by mapping and scripting activities supporting new and existing customers, maintaining industry knowledge through self-study of new technology and techniques updates.
  • Collaborate with stakeholders in all aspects of development, delivery of updates, and new products, performing product demonstrations for customers, staff, and other stakeholders.
  • Schedule training sessions and attend meetings as required, maintaining a working knowledge of the overall EPS infrastructure to prevent and troubleshoot system anomalies or downtime.
  • Confirm customer feedback is captured for future enhancements or follow-up as needed, identifying new application opportunities and relaying this information to relevant stakeholders.
  • Provide product recommendations and suggestions to increase revenue, utilizing strong business acumen and effective communication skills.
Requirements
  • BA Degree or 3-5 years of experience preferred.
  • Strong business acumen, including strong detailed written and verbal communication.
  • Ability to present information effectively utilizing multiple types of media.
  • Ability to adapt to change and shift gears as the need dictates.
  • Must be able to multitask and prioritize daily work.
  • Desire to grow and develop themselves as well as their team.
  • Experience with MS Office Suite (Excel, Word).
  • Strategic problem-solving skills.
  • Ability to collaborate cross-functionally.
What We Offer
  • Competitive salary range of $50,000-$63,000, commensurate with experience.
  • Excellent opportunity for personal and professional growth.
  • Full benefit package, including medical, dental, vision insurance, 401(k) with company contribution, flex spending account, PTO, paid holidays, employer-sponsored life insurance, and short-term & long-term disability insurance.
  • Wellness program.


  • Waterloo, Iowa, United States Wal-Mart Stores , Inc. Full time

    {"title": "Customer Service Representative", "content": "About the RoleWe are seeking a Customer Service Representative to join our team at Walmart. As a Customer Service Representative, you will play a key role in ensuring that our customers have a positive experience in our store.Key ResponsibilitiesProvide exceptional customer service to all...


  • Waterloo, Iowa, United States Caesars Entertainment Full time

    Customer Service RepresentativeCaesars Entertainment is seeking a Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our guests. Your duties will include:Collecting consumer credit, bank, and gaming credit reports as neededPreparing patron credit files...


  • Waterloo, Iowa, United States Planet Fitness Full time

    {"title": "Customer Service Representative", "description": "Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our front desk team, you will be responsible for providing exceptional service to our members, prospective members, and guests.Key...


  • Waterloo, Iowa, United States Bertch Cabinet LLC Full time

    {"Job Title": "Customer Service Representative", "Job Summary": "We are seeking a highly skilled Customer Service Representative to join our team at Bertch Cabinet LLC. As a key member of our customer-facing team, you will be responsible for communicating with customers, providing product and service information, and processing orders. Responsibilities: *...


  • Waterloo, Iowa, United States Domino's Pizza LLC Full time

    Company Description Job Overview: We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. Responsibilities: * Courteously take orders from customers by phone and in person * Enter orders into the computer * Assist in other areas of the store: * Making pizza * Prep work * Cleaning * Maintain uniform and appearance...


  • Waterloo, Iowa, United States Administrative Resource Options Full time

    Job Title: Customer Service Representative/Office ServicesJob Summary:We are seeking a highly skilled Customer Service Representative to join our team at Administrative Resource Options. As a key member of our corporate support team, you will provide exceptional customer service in a fast-paced and dynamic environment.Key Responsibilities:Provide high-level...


  • Waterloo, Iowa, United States Domino's Pizza LLC Full time

    Company DescriptionJob Overview:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative.Responsibilities:* Courteously take orders from customers by phone and in person* Enter orders into the computer* Assist in other areas of the store: + Making pizza + Prep work + Cleaning* Maintain uniform...


  • Waterloo, Iowa, United States Vallen Distribution, Inc. Full time

    Customer Service RepresentativeVallen Distribution, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers by purchasing products, goods, and materials that meet our exceptional standards of price, quality,...


  • Waterloo, Iowa, United States Vallen Distribution, Inc. Full time

    Customer Service RepresentativeVallen Distribution, Inc. is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers by purchasing products, goods, and materials that meet our exceptional standards of price, quality,...


  • Waterloo, Iowa, United States Domino's Pizza LLC Full time

    Company Description Job Overview: We are seeking a Customer Service Representative to join our team at Domino's Pizza LLC. Responsibilities: * Courteously take orders from customers by phone and in person. * Enter orders into the computer. * Assist in other areas of the store: 1. Making pizza 2. Prep work 3. Cleaning * Maintain uniform and...


  • Waterloo, Iowa, United States Sam's Club Full time

    Job SummaryAs a Frontline Member Service Representative at Sam's Club, you will be responsible for providing exceptional customer service to our members. Your primary goal will be to assist members with purchasing decisions, locate merchandise, and resolve any issues they may have.Key ResponsibilitiesProvide customer service by assisting members with...


  • Waterloo, Iowa, United States Douglasnichole Full time

    **Job Summary**We are seeking a highly organized and motivated Customer Service Representative to join our team at Douglasnichole in Waterloo, IA. As a key member of our sales and service team, you will provide exceptional customer service to our insurance clients.Key Responsibilities:Process renewal processing, monthly reports, and certificate issuance for...


  • Waterloo, Iowa, United States Bridgewaypro Full time

    **Job Summary:**Bridgewaypro is seeking a highly organized and motivated Customer Service Representative to provide exceptional support to our sales and service team in delivering professional and timely customer service to our insurance clients.**Key Responsibilities:**Process specific tasks involved with servicing commercial lines customers, including...


  • Waterloo, Iowa, United States Domino's Franchise Full time

    **Job Summary**At Domino's Franchise, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our sales team, you will be responsible for providing exceptional customer service to our clients.**Key Responsibilities:**Take orders from customers in a courteous and professional manner.Enter...


  • Waterloo, Iowa, United States Caesars Entertainment Full time

    Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Caesars Entertainment. As a key member of our Reward Center team, you will be responsible for providing exceptional guest service, handling cash transactions, and ensuring a positive experience for our patrons.Key...


  • Waterloo, Iowa, United States Domino's Pizza LLC Full time

    Job Summary:We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Domino's Pizza LLC. As a key member of our store team, you will be responsible for providing exceptional customer service, taking orders, and assisting with various store tasks.Key Responsibilities:Take orders from customers...


  • Waterloo, Iowa, United States Vallen Distribution, Inc. Full time

    About Vallen Distribution, Inc.Vallen Distribution, Inc. is a leading provider of flexible supply chain solutions, dedicated to delivering exceptional value to our customers, supply partners, and associates.Job SummaryWe are seeking a highly skilled Customer Service Representative to join our team. As a key member of our procurement team, you will be...


  • Waterloo, Iowa, United States Vallen Distribution, Inc. Full time

    About Vallen Distribution, Inc.Vallen Distribution, Inc. is a leading provider of flexible supply chain solutions, dedicated to delivering exceptional value to our customers, suppliers, and associates.Job SummaryWe are seeking a highly skilled and motivated Customer Service Representative to join our team. As a key member of our procurement team, you will be...


  • Waterloo, Iowa, United States Biolife Plasma Services Full time

    About the RoleWe are seeking a highly motivated and detail-oriented Medical Customer Service Representative to join our team at BioLife Plasma Services. As a Medical Customer Service Representative, you will play a critical role in ensuring the safety and satisfaction of our donors, while also contributing to the success of our plasma donation center.Key...


  • Waterloo, Iowa, United States Administrative Resource Options Full time

    **Job Summary**Administrative Resource Options is seeking a highly skilled and customer-focused Customer Service Representative/Office Services to join our team. As a key member of our corporate environment, you will provide exceptional service to our clients and internal stakeholders.**Key Responsibilities:**• Provide high-level customer service in a...